Customer Support Service Lead
3 days ago
Sulzer is a leading engineering company with a proud heritage of innovation. We focus on maximising customer uptime by delivering exceptional rotating equipment services.
Job DescriptionWe are looking for a Customer Support Manager to lead a dedicated Contract team and strengthen our customer partnerships. This role is all about building lasting relationships, ensuring seamless service delivery, and identifying new opportunities for account development.
- Lead and support Contract and Technical teams to exceed customer expectations and meet deadlines.
- Manage customer contracts, ensuring compliance while proposing technical and commercial improvements to optimise service offerings.
- Drive monthly targets in order intake, sales, gross profit (GP), and service delivery, ensuring success across key metrics.
- Excellent communication and relationship-building skills to engage clients and internal teams.
- A commercial mindset, with the ability to spot growth opportunities and improve service offerings.
- Proven leadership in a customer-focused role, providing strategic direction to both Technical and Commercial teams.
- Competitive basic salary of £55,000 per annum.
- 33 days of annual leave.
- Defined pension contribution.
- Confidential support and guidance through our Employee Assistance Programmes.
- Access to a wide range of discounts on everyday shopping, entertainment, and lifestyle.
- Local gym membership for all employees to support health and wellness.
- Employees can also apply for a Costco membership for additional exclusive offers.
- Discounted Personal Car Leasing - open to you, your family and friends.
- Employees longevity is rewarded with Long Service Awards.
- Continued learning and development opportunities through Sulzer Learning Pathways.
- Free and secure onsite parking, with electric charging facilities.
Sulzer Aberdeen is going from strength to strength, with significant investment in the service centre and numerous career development opportunities. Reliable quality and delivery are ensured through a combination of in-depth technical expertise and first-class engineering facilities.
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