Senior Digital Services Director
2 days ago
This role offers the opportunity to work on high-profile digital projects, collaborating with cross-functional teams to drive business outcomes. As a Senior IT Service Manager, you will be responsible for delivering high-quality support for digital products and services used by millions of people.
Responsibilities
- Implement ongoing service improvements aligned with quality, risk, and security standards
- Monitor third-party supplier compliance with SLAs through regular reporting and analysis
- Provide out-of-hours major incident support on a 24/7 rota basis (on-call payments apply)
Requirements
- 5+ years of experience in IT service management, preferably within a framework such as ITIL
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
What We Offer
- Competitive salary from £42,614 to £45,081
- Comprehensive benefits package, including generous leave entitlement and flexible working options
- Ongoing professional development opportunities
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