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Digital Service Operations Manager

1 month ago

Leeds, Leeds, United Kingdom DWP Digital Full time
Role Overview

This Senior IT Service Manager position plays a critical role in driving the delivery of high-quality digital services to millions of users. You will be responsible for overseeing contracts with third-party suppliers, monitoring compliance with SLAs, and implementing ongoing service improvements.


Main Responsibilities
  • Manage end-to-end service performance, ensuring services meet user requirements and deliver value for money
  • Implement ongoing service improvements aligned with quality, risk, and security standards
  • Monitor third-party supplier compliance with SLAs through regular reporting and analysis

Essential Skills and Experience
  • Proven experience in IT service management, preferably within a framework such as ITIL
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills

Our Benefits
  • Salary range: £42,614 - £45,081
  • Generous leave entitlement, starting at 26 days rising to 31
  • Flexible working options, including hybrid model
  • Professional development opportunities