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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Customer Service Representative to join our team at the Electrical Contractors' Association. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our members, ensuring their needs are met and exceeded.
Main Responsibilities:
- Respond to member inquiries in a timely and efficient manner, providing accurate and helpful information.
- Process membership applications, ensuring all necessary documentation is complete and accurate.
- Update our Customer Relationship Management database with member and associate contact details, ensuring our records are up-to-date and accurate.
- Develop and maintain a detailed understanding of our CRM system and website, including the members' area, to provide support to both members and regional colleagues.
Requirements:
- Previous customer service experience, minimum 12 months.
- Excellent communication and interpersonal skills.
- Ability to think critically and resolve problems effectively.
- Good attention to detail and organizational skills.
- Flexibility and ability to work under tight deadlines.
- Database skills, including inputting and retrieval of data.
- Self-motivation and time management skills.
- Effective communication skills, both written and verbal.
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
