Service Quality Assurance Specialist

1 month ago


Beckenham, Greater London, United Kingdom FREEADS Full time
Responsibilities & Duties
  • Manage Day-to-Day Duties: Oversee the day-to-day activities of the customer service team, ensuring tasks are completed efficiently and effectively.
  • Maintain Quality Control: Review and monitor the team's work, providing constructive feedback to improve performance.
  • Identify Training Needs: Recognize training requirements and provide opportunities for professional development to enhance team skills.
  • Assess Performance: Regularly evaluate the performance and behavioural competencies of team members, making recommendations for improvement.


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