Operations and Quality Assurance Director
1 month ago
About Michael Page (UK)
We are seeking a highly skilled Operations and Quality Assurance Director to lead our Customer Services team in Bromley. As a key member of our senior management team, you will be responsible for driving operational excellence and delivering exceptional customer experiences.
Key Accountabilities
- Develop and implement operational strategies to improve efficiency, productivity, and customer satisfaction.
- Lead a team of 6-12 Administrators, providing coaching and guidance to ensure they meet service level agreements.
- Collaborate with stakeholders to identify areas for improvement, implementing process changes to increase efficiency and reduce costs.
- Conduct regular performance reviews, setting clear goals and objectives to drive individual and team success.
- Maintain high-quality control standards, ensuring all work meets the required level of excellence.
- Handle customer complaints, responding promptly and professionally to resolve issues efficiently.
- Manage risks and changes to business practices, ensuring seamless operations.
What We Offer
We offer a competitive salary of approximately £50,000 - £60,000 per annum, depending on experience, plus benefits including health insurance and a pension scheme. If you are a seasoned operations professional with a passion for quality assurance, we encourage you to apply for this challenging and rewarding opportunity.
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