Operations and Quality Assurance Director

1 month ago


Beckenham, Greater London, United Kingdom Michael Page (UK) Full time

About Michael Page (UK)

We are seeking a highly skilled Operations and Quality Assurance Director to lead our Customer Services team in Bromley. As a key member of our senior management team, you will be responsible for driving operational excellence and delivering exceptional customer experiences.

Key Accountabilities

  • Develop and implement operational strategies to improve efficiency, productivity, and customer satisfaction.
  • Lead a team of 6-12 Administrators, providing coaching and guidance to ensure they meet service level agreements.
  • Collaborate with stakeholders to identify areas for improvement, implementing process changes to increase efficiency and reduce costs.
  • Conduct regular performance reviews, setting clear goals and objectives to drive individual and team success.
  • Maintain high-quality control standards, ensuring all work meets the required level of excellence.
  • Handle customer complaints, responding promptly and professionally to resolve issues efficiently.
  • Manage risks and changes to business practices, ensuring seamless operations.

What We Offer

We offer a competitive salary of approximately £50,000 - £60,000 per annum, depending on experience, plus benefits including health insurance and a pension scheme. If you are a seasoned operations professional with a passion for quality assurance, we encourage you to apply for this challenging and rewarding opportunity.



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