Banqueting and Events Service Director
3 days ago
Estimated Salary: £40,000 - £50,000 per annum
About the JobGrosvenor Casino in Leeds is looking for an experienced Banqueting and Events Team Leader to lead their Food and Beverage Team. As a leader, you will be responsible for driving the team's performance, ensuring excellent customer service, and meeting business objectives.
Key Responsibilities- Team Performance: Lead the Food and Beverage Team, motivating them to achieve high levels of performance and teamwork.
- Event Operations: Ensure the smooth operation of events, from planning to execution, exceeding customer expectations.
- Customer Experience: Deliver exceptional customer experiences, fostering loyalty and encouraging repeat visits.
- Target Achievement: Work closely with the Food and Beverage Manager to ensure the team achieves daily, weekly, and monthly targets.
- New Initiatives: Contribute to new business initiatives, identifying opportunities to drive growth and increase revenue.
- Personal Development: Engage in regular self-assessment and development, highlighting areas for improvement and seeking support where needed.
- Multifaceted Skills: Develop multifaceted skills across different departments, enabling the business to respond to customer demands effectively.
- Exceptional Service: Deliver exceptional customer service, ensuring every guest feels valued and respected.
- Promotions and Products: Stay informed about current promotions and products (gaming and non-gaming), ensuring a seamless customer experience.
- Service Excellence: Provide a consistent, high-quality service, adhering to the Company's Food and Beverage Service Cycles.
- Recognition and Rewards: Recognize and reward staff for achieving targets, promoting a positive team culture.
- Responsible Gaming: Uphold the company's responsible gaming policies, protecting vulnerable individuals.
- Financial Acumen: Demonstrate financial acumen, handling monies and electronic point of sale responsibilities efficiently.
- Product Expertise: Possess detailed product knowledge, advising customers on our Food & Beverage Offers.
- Equipment Maintenance: Maintain a good understanding of all equipment within the Food and Beverage Department, promptly reporting any issues.
- Inventory Management: Ensure accurate stock replenishment, guaranteeing customers have access to a wide range of products.
- Regulatory Compliance: Collaborate with the Food and Beverage Manager to maintain compliance with relevant laws and regulations.
- Accuracy and Controls: Monitor and control inventory, managing work quality and addressing any discrepancies promptly.
- Cleanliness and Sanitation: Adhere to cleanliness schedules and maintain high standards of housekeeping and presentation.
- Responsible Consumption: Promote responsible consumption practices among customers.
- Customer-Focused Individual: Possess a genuine passion for delivering exceptional customer service.
- Industry Expertise: Strong working knowledge of food and beverages within a comparable environment.
- Regulatory Awareness: Familiarity with leisure and food and beverage industry regulations, best practices, and current trends.
- Leadership Qualities: Proven experience in leading teams, with a track record of success.
- Company Training: Familiarity with Company training programs (Service That Sells, Perfect Serve etc.).
As a key member of the Grosvenor Casino team, you will enjoy a rewarding career in the hospitality industry, with opportunities for growth and professional development.
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