Banqueting and Events Service Director

3 days ago


Leeds, Leeds, United Kingdom Rank Group Full time

Estimated Salary: £40,000 - £50,000 per annum

About the Job

Grosvenor Casino in Leeds is looking for an experienced Banqueting and Events Team Leader to lead their Food and Beverage Team. As a leader, you will be responsible for driving the team's performance, ensuring excellent customer service, and meeting business objectives.

Key Responsibilities
  • Team Performance: Lead the Food and Beverage Team, motivating them to achieve high levels of performance and teamwork.
  • Event Operations: Ensure the smooth operation of events, from planning to execution, exceeding customer expectations.
  • Customer Experience: Deliver exceptional customer experiences, fostering loyalty and encouraging repeat visits.
  • Target Achievement: Work closely with the Food and Beverage Manager to ensure the team achieves daily, weekly, and monthly targets.
  • New Initiatives: Contribute to new business initiatives, identifying opportunities to drive growth and increase revenue.
  • Personal Development: Engage in regular self-assessment and development, highlighting areas for improvement and seeking support where needed.
  • Multifaceted Skills: Develop multifaceted skills across different departments, enabling the business to respond to customer demands effectively.
Customer-Centric Approach
  • Exceptional Service: Deliver exceptional customer service, ensuring every guest feels valued and respected.
  • Promotions and Products: Stay informed about current promotions and products (gaming and non-gaming), ensuring a seamless customer experience.
  • Service Excellence: Provide a consistent, high-quality service, adhering to the Company's Food and Beverage Service Cycles.
  • Recognition and Rewards: Recognize and reward staff for achieving targets, promoting a positive team culture.
  • Responsible Gaming: Uphold the company's responsible gaming policies, protecting vulnerable individuals.
Shareholder Expectations
  • Financial Acumen: Demonstrate financial acumen, handling monies and electronic point of sale responsibilities efficiently.
  • Product Expertise: Possess detailed product knowledge, advising customers on our Food & Beverage Offers.
  • Equipment Maintenance: Maintain a good understanding of all equipment within the Food and Beverage Department, promptly reporting any issues.
  • Inventory Management: Ensure accurate stock replenishment, guaranteeing customers have access to a wide range of products.
  • Regulatory Compliance: Collaborate with the Food and Beverage Manager to maintain compliance with relevant laws and regulations.
  • Accuracy and Controls: Monitor and control inventory, managing work quality and addressing any discrepancies promptly.
  • Cleanliness and Sanitation: Adhere to cleanliness schedules and maintain high standards of housekeeping and presentation.
  • Responsible Consumption: Promote responsible consumption practices among customers.
Qualifications and Requirements
  • Customer-Focused Individual: Possess a genuine passion for delivering exceptional customer service.
  • Industry Expertise: Strong working knowledge of food and beverages within a comparable environment.
  • Regulatory Awareness: Familiarity with leisure and food and beverage industry regulations, best practices, and current trends.
  • Leadership Qualities: Proven experience in leading teams, with a track record of success.
  • Company Training: Familiarity with Company training programs (Service That Sells, Perfect Serve etc.).

As a key member of the Grosvenor Casino team, you will enjoy a rewarding career in the hospitality industry, with opportunities for growth and professional development.



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