Resource Coordinator
17 hours ago
About the Role:
The 360 Resourcing team is seeking a highly skilled and experienced Resource Controller to join our dynamic and growing organization. As a key member of our team, you will be responsible for ensuring the efficient and effective resourcing of appointments between teams, providing cover for colleagues in periods of absence, and scheduling repair appointments based on operative skills, availability, and locality.
Key Responsibilities:
- Work closely with other Resource Controllers to ensure efficient and effective resourcing of appointments between teams and provide cover for colleagues in periods of absence.
- Schedule repair appointments based on operative skills, availability, and locality to ensure they meet appointment times requested and minimize travel time and idle time.
- Plan ahead for future appointments, be aware of any issues that could prevent meeting appointments, and raise concerns with the Lead Resource Controller.
- Monitor job management system screens to ensure timely action is taken when required, or seek assistance from line managers or supervisors if uncertain.
- Oversee operative screens to ensure operatives are arriving at their next jobs efficiently.
- Ensure understanding of the end-to-end process of delivering perfect repairs for customers and key responsibilities in achieving this, as well as understanding key responsibilities of others in that process.
- Support office supervisors in ensuring all office staff are acting in a professional manner and providing excellent customer service at all times.
- Support the achievement of perfect repair processes by providing timely and accurate feedback of great service, issues, or concerns relating to call handlers' performance to office supervisors.
- Escalate issues or queries to line managers or supervisors to ensure they are acted upon and resolved.
- Use manual measures to understand the performance of logistical and resourcing processes to maintain and improve service levels and identify trends or issues.
Requirements:
- GCSE or equivalent grade C or above in Maths and English.
- Experience working in an operational or logistical resourcing role.
- 2 years' experience working in an Operations Centre of a Building Maintenance Contract.
- Basic knowledge of building maintenance trades and tasks/activities that can be undertaken by each trade group (desirable).
- Understanding of the geographical Portsmouth City area (desirable).
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