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Retail Operations Manager

2 months ago

Colchester, Essex, United Kingdom Cameron Clarke Associates Full time
{"title": "Shop Manager", "description": "Job Summary

We are seeking a highly motivated and experienced Shop Manager to join our team in Colchester. As a Shop Manager, you will be responsible for managing all aspects of the shop, including recruiting, training, and supporting volunteers to maximize sales and revenue for participating charities.

The ideal candidate will have experience in customer-facing environments, be able to work under their own initiative, and possess strong organizational and time management skills. They will also have a passion for the retail sector and be able to demonstrate excellent customer service skills.

Key Responsibilities
  • Manage all aspects of the shop, including sales, marketing, and customer service
  • Recruit, train, and support volunteers to maximize sales and revenue
  • Communicate and work effectively with other shop managers to ensure day-to-day operations are met
  • Meet sales targets and increase sales and profit for the shop
  • Manage stock levels, replenish stock as needed, and liaise with the Regional Manager to request top-ups
  • Set up and manage the EPOS system and train volunteers accordingly
  • Responsible for cash handling, reconciling EPOS, and all banking procedures
  • Identify volunteer recruitment needs and action recruitment campaigns in discussion with the Regional Manager
  • Support the marketing team with activities to raise the profile of the shop and organization in the local community
  • Take responsibility for rotas to ensure the shop is always operational within its agreed opening hours
Requirements
  • Experience in customer-facing environments
  • Ability to work under own initiative within an established commercial framework
  • Strong organizational and time management skills
  • Passion for the retail sector
  • Excellent customer service skills
What's Next?

If you are a motivated and experienced individual looking for a challenging role in retail management, please click "APPLY" now to submit your application.

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