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Revenue and Benefits Administrator
1 month ago
Adecco UK Limited is seeking a skilled Revenue and Benefits Officer to join their team. As a key member of the team, you will be responsible for the administration of Council Tax accounts, ensuring accurate records and prompt collection and enforcement of Council Tax.
Key Responsibilities:- Maintain accurate records of liability, charges, reductions, payments, and arrangements using office computer systems.
- Check and issue bills, recovery notices, enforcement documents, and enquiry forms to ensure prompt collection and enforcement of Council Tax.
- Deal with Council Tax customers, their agents, and other persons and organisations with a legitimate interest, by telephone, in writing, by email, and in person.
- Record, report, and resolve complaints from customers, and/or refer more complex and contentious matters to the senior officer or manager.
- Process applications for discounts, disregards, and exemptions promptly and efficiently, requesting further information or inspections where necessary.
- Check and dispatch system-generated documentation, including rolling review forms, bills, reminders, summonses, Pre-enforcement letters, committal warnings, and committal summonses.
- Assist the Customer Accounts Manager in representing the Council in court proceedings, including making payment arrangements with customers at the Magistrates Court.
- In-depth experience of Revenues or similar environment, including enforcement and debt collection.
- A thorough understanding of Council Tax legislation to correctly determine liability and entitlement to discount or exemption.
- Ability to calculate Council Tax charges and account amendments, and to prepare statements of account for multiple years and/or properties.
- Ability to use information from various sources to determine appropriate repayment terms and to conduct negotiation discussions with customers.
- Ability to use a computerised accounts system to accurately maintain and update Council Tax records, to retrieve information, and initiate the section's recovery procedures.
- Ability to respond to customer enquiries in writing, electronically, face-to-face, and at Magistrates Court.
- Related experience of working in a Council Tax or Business Rates collection environment.
- Experience of Local Taxation can be demonstrated, Knowledge of Northgate/NEC, Recovery of debts.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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