Venue Coordinator

5 days ago

London, Greater London, United Kingdom SquareMeal Full time

About SquareMeal

SquareMeal is a leading digital marketing company specializing in hospitality solutions. Our market-leading website helps people find the right restaurants and venues for their events, while also providing restaurants, bars, and other venues with digital marketing tools to promote themselves.

Our Mission

We're looking for talented individuals who share our passion for digital marketing and the hospitality industry. Our goal is to create a happy and fulfilling work environment where our employees can excel and succeed in a fast-paced, dynamic industry.

About the Role

This multifaceted role involves delivering venue finding services to our customers, assisting in the planning of events for both corporate and VIP bookers. You will respond to event briefs, create proposals, attend site visits, and build relationships to ensure the seamless execution of our clients' events.

Responsibilities

  • Venue Finding: Find the best venue for our customer's event briefs by staying up-to-date with the latest and most interesting venues across the UK.
  • Relationship Building: Develop and maintain strong relationships with restaurants, venues, and suppliers to ensure access to VIP experiences for our concierge customers.
  • Client Interaction: Interact with clients to understand their preferences, recommend dining options, and assist with special requests.
  • Concierge Service: Run the Concierge service in a professional and effective manner, keeping all relevant parties up-to-date with enquiry timelines.
  • Customer Growth: Define and grow our corporate and VIP customer audience.
  • Communication: Own the communication to our corporate and VIP customer audience.
  • Collaboration: Collaborate with other departments, including sales and editorial, to support integrated concierge campaigns.

Requirements

  • Knowledge: Knowledge of London restaurants, private rooms, and venues.
  • Technical Skills: Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) and strong proficiency with computers.
  • Experience: Experience in customer service roles and the hospitality industry working with event venues or in an event organizing role.

Capabilities

  • Communication: Excellent communication skills, both written and verbal, with the ability to engage with clients at all levels.
  • Organizational Skills: Strong organizational skills and attention to detail, with the ability to multitask and prioritize your time.
  • Calm Under Pressure: Calm under pressure.
  • Self-Motivation: Highly self-motivated and reliable.
  • Team Player: Collaborative and flexible team player.
  • Client Interaction: Comfortable dealing with high-touch clients both on phone, video, and in person.

SquareMeal Package and Perks

  • Competitive Salary: Competitive salary and regular progression opportunities.
  • Flexible Hours: Flexible hours to tailor your working day to suit your lifestyle.
  • Office Socials: Monthly office socials to get to know your colleagues.
  • Birthday Off: An extra day off for your birthday.
  • Cycle to Work Scheme: Part of the Government's cycle to work scheme.
  • Healthy Snacks: Healthy snacks in the office.
  • EMI Share Options: EMI share options to all employees.

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