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Event Venue Sales and Operations Specialist

2 months ago

London, Greater London, United Kingdom Old Billingsgate Ltd - Events Venue Full time
Position Overview

Role Summary:

Old Billingsgate Ltd, a distinguished dry hire venue, is in search of a meticulous and proactive Event Venue Sales and Operations Specialist to enhance our team. This versatile position plays a crucial role in ensuring the seamless execution of client events while delivering outstanding customer service from the initial inquiry to the conclusion of the event. If you possess strong multitasking abilities and a genuine enthusiasm for the events sector, we encourage you to consider this opportunity to advance your career while engaging with some of the most prestigious events in London.

Key Responsibilities:

Sales Management:

  • Respond to client inquiries, providing detailed information regarding venue availability and pricing.
  • Assist in the development of pricing guides, ensuring prompt and accurate responses to client requests.
  • Coordinate venue tours and highlight the distinctive features of our location to prospective clients.
  • Prepare rental agreements and invoices, ensuring timely delivery and processing.
  • Maintain and enhance the company’s sales database for effective tracking and follow-up.
  • Generate engaging content for newsletters, email campaigns, and social media to boost brand visibility and attract new clients.
  • Engage in proactive sales efforts to identify and cultivate new business opportunities.

Venue Management:

  • Act as the primary liaison for clients throughout the event planning and execution phases.
  • Establish and nurture strong relationships with clients, ensuring exceptional service throughout the event lifecycle.
  • Conduct comprehensive client consultations to ascertain their venue needs, timelines, and logistical requirements.
  • Provide accurate quotes and collaborate with internal teams and external vendors to coordinate necessary services such as staffing, maintenance, and security.
  • Compile and approve essential event documentation, including contracts, risk assessments, and operational plans.
  • Engage with external service providers to facilitate necessary assessments and compliance documentation.
  • Follow up with clients post-event to gather feedback and address any issues that may arise.
  • Conduct regular inspections of the venue to ensure high standards of maintenance and identify areas for improvement.
  • Direct in-house maintenance and cleaning teams to execute necessary tasks effectively.

Qualifications and Skills:

  • Experience in a similar capacity within the events sector is advantageous.
  • A strong passion for the events industry, with a solid understanding of current trends and venue operations.
  • Exceptional organizational and multitasking capabilities, with the ability to manage multiple client accounts and priorities effectively.
  • Meticulous attention to detail and the ability to thrive in a dynamic environment.
  • Outstanding communication and interpersonal skills, with a talent for building rapport with clients and colleagues.
  • A dedicated and focused work ethic.
  • Ability to remain composed in unexpected situations.
  • Willingness to work flexible hours, including evenings and weekends, as required by event schedules.

Join our dedicated team at Old Billingsgate Ltd and play a vital role in the success of our esteemed venue. We look forward to welcoming a new member who shares our commitment to excellence in the events industry.

Please note that this position does not involve event planning, as Old Billingsgate operates as a dry-hire venue.