Luxury Retail Leader

1 month ago


London, Greater London, United Kingdom Swarovski Full time
About the Role

We are seeking an experienced Store Manager to lead our team and drive sales in our London, White City, Westfield Shopping Centre location. As a key member of our Swarovski team, you will be responsible for delivering exceptional customer service and creating an unforgettable brand experience.

The successful candidate will have a proven track record of leadership and coaching, with a minimum of 3 years' experience in a multicultural retail environment. They will also possess excellent communication skills and be able to establish strong relationships with customers, teams, and stakeholders.

Key Responsibilities
  • Strive for excellence in every customer interaction to deliver an exceptional customer experience.
  • Build a loyal portfolio of existing and new customers through personalized service and tailored recommendations.
  • Recruit, lead, and grow a high-performing team with a growth mindset, passion, and enthusiasm.
  • Exceed personal and team service and sales targets through innovative strategies and proactive approach.
What We Offer

We offer a competitive salary range of £45,000 - £60,000 per annum, depending on experience, as well as a range of benefits including:

  • A monthly bonus scheme based on individual and team performance.
  • An industry-leading, generous staff discount starting on your first day.
  • Enhanced holiday entitlement of 6.6 weeks, pro rata for part-time employees.
  • Exclusive access to our Employee Assistance Programme provider, The Retail Trust; offering resources to support wellbeing including 24/7 access to a Virtual GP service.
  • Access to our online benefits platform offering a wide range of retail, hospitality and entertainment discounts.
About Us

Swarovski is a leading global crystal producer and luxury retailer, renowned for its exquisite products and exceptional customer service. With a rich history dating back to 1895, we pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs.

We are committed to diversity, equity, and inclusion and strive to create a work environment that reflects the communities we serve. We celebrate individuality and empower our employees to bring their unique ideas to life.


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