Luxury Retail Leader

3 weeks ago


London, Greater London, United Kingdom Austin Fraser Full time
About Austin Fraser

We are a globally celebrated Luxury Fine Jewellery Brand, synonymous with sophistication, artistry, and unparalleled quality. Our boutique serves discerning clients who seek more than just jewellery - they seek an unforgettable experience.

Our Store Manager Role

You will act as the custodian of our brand's values and reputation. Your key responsibilities include:

  • Leadership & Team Development: Inspire, mentor, and develop a high-performing team of sales associates, fostering a collaborative and customer-centric culture.
  • Exceptional Client Experience: Create a world-class shopping journey by ensuring every client interaction reflects the brand's prestige, from personalized consultations to after-sales service.
  • Business Acumen: Drive sales growth through effective management of KPIs, analyzing performance metrics, and implementing strategies to maximize revenue.
  • Store Operations: Oversee day-to-day operations, including visual merchandising, stock control, compliance, and ensuring the boutique adheres to the highest standards of presentation and functionality.
  • Relationship Building: Cultivate lasting relationships with clients, leveraging CRM tools to grow the boutique's VIP clientele and ensuring brand loyalty.
  • Collaboration: Partner with the department store's management and our corporate headquarters to align with marketing initiatives, brand events, and seasonal campaigns.
Your Qualifications

To succeed in this role, you will need:

  • Proven Retail Leadership Experience: A track record of managing luxury or premium retail environments, ideally within fine jewellery, watches, or fashion.
  • Sales & Service Excellence: Strong ability to inspire a team to achieve sales targets while maintaining an exceptional standard of client service.
  • Business Savvy: Strong numerical, organizational, and strategic planning skills, with a focus on driving results.
  • Adaptability: The ability to thrive in a fast-paced, high-profile retail environment, demonstrating resilience and flexibility.
What We Offer

A competitive salary of £80,000 per annum, with a generous performance-based bonus scheme. You will also receive comprehensive training on our brand heritage, craftsmanship, and collections, as well as staff discounts and perks. Opportunities for career development within our global network are also available.


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