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Income and Invoicing Specialist

2 months ago

Leyland, Lancashire, United Kingdom Service Care Solutions - Housing Full time

**Job Summary**

We are seeking a highly skilled Income and Invoicing Officer to join our dynamic Housing Operations team at Service Care Solutions - Housing. As a key member of our team, you will be responsible for ensuring smooth financial processes within the organisation.

**Key Responsibilities:**

  • Prepare and produce invoices for rechargeable repairs, management charges, and other services.
  • Chase and collect sundry and commercial debt for different sectors, including leaseholders and key workers.
  • Liaise with service areas to resolve disputed invoices and ensure timely payment.
  • Manage invoices related to homelessness accommodation and tenancy support.
  • Recover arrears and monitor payment plans to ensure full debt recovery.
  • Utilise credit tracing systems to enhance debt collection success.
  • Encourage the use of direct debit payment methods and manage customer accounts.
  • Refer legal action to Income Collection Officers when required.
  • Process refunds and manage customer credits.

**Requirements:**

  • Proficient in Microsoft Office (Word, Excel, Outlook).
  • Experience in sales invoicing and debt collection.
  • Ability to work with customers professionally and manage workloads effectively.
  • Knowledge of the legal process for debt recovery.
  • Strong interpersonal skills for working with internal and external stakeholders.