Operations Support Co-ordinator

7 months ago

Leyland, United Kingdom Ainscough Crane Hire Full time

Join Ainscough Crane Hire as an Operations Support Co-Ordinator and support our national operations and the dynamic team. If you thrive in a fast-paced environment, and are driven by delivering exceptional results, then this is the role for you We are looking for a confident communicator with a knack for building rapport and connecting with a range of stakeholders on a daily basis. No day is the same in this role, so you must be adaptable and eager to challenge yourself.

Why Join Us?

Rewarding Benefits: Enjoy a range of benefits including a bi-annual retention bonus, car or car allowance, generous annual leave with additional days for service milestones, annual bonus entitlement, private healthcare, travel cover, life assurance, and a competitive pension scheme.

Career Growth: Be part of the UK's leading crane company with a network spanning 30 locations. You'll have opportunities for career progression and development within our organization.

Safety Culture: Our commitment to safety is paramount. Join a team dedicated to upholding our "Make the Safe Choice" ethos, ensuring projects are delivered safely, on time, and to the highest standards.

Team Collaboration: Engage in staff forums to have your voice heard. We value collaboration and encourage open communication to drive innovation and continuous improvement.

Industry Leadership: As a market leader, we pride ourselves on our expansive fleet, comprehensive network, and reputation for excellence. Join us and be part of a company that sets the standard for crane hire and specialist projects.

Operations Support Co-Ordinator

Supporting Heavy & Regional Cranes and the Transport team through accurate and effective administration duties associated with HCD Special Projects & Wind Energy. Ensuring that Legal, Compliance and Training records are administered in line with both regulatory and industry guidelines.

Key Responsibilities of an Operations Support Co-Ordinator
- Responsible for the administration of Heavy Crane Special Projects including supporting Regional Cranes & Transport through collating, documenting and booking Operator/Driver/Vehicle passes/inductions, at all times checking that they are valid in line with Customer/Site specific requirements and Special Projects SOPs.
- Maintaining contact with Depots so that company and customer expectations are fully met and that all stakeholders are kept up do date with the latest site/customer requirements.
- Ensuring that all job changes and delays are tracked, recorded and accurately passed for invoicing.
- Accountable for the production and distribution of Operator/Driver Job Packs ensuring that all required information and site/customer specific SOPs are up to date.
- Assisting Operational Support, Heavy Cranes & Transport Department by providing cover in the event of holiday and absence.
- Liaise with internal and external customers in a professional manner.
- Maintain a sound knowledge of the company's products and services.
- Ensure returns to Head Office, Depots, Customer & Suppliers are accurate and on time.
- Supporting HCD & Transport with the booking of Hire Cars, Accommodation, Medicals, Training and Inductions.
- Continually seek to improve the way in which the role operates within the business to achieve its objectives.

Person specification
- Previous experience working in a busy customer focussed environment.
- Previous experience working in an administration capacity.
- Strong customer focus with an understanding of customer relationships and business process.
- IT literate and familiar with Microsoft office products
- Particularly PowerPoint, Excel and Word.
- Able to able to communicate at all levels, both in verbal & written form.
- Excellent time management skills.
- Good organisational skills with an excellent attention to detail.
- Adaptable, flexible and resilient to change.

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