Field Service Technician

2 weeks ago


East Liverpool, Ohio, United Kingdom Rosscare Full time

At Rosscare, we are seeking a highly skilled and dedicated Field Service Engineer to join our team within the Wallasey Service Centre.

Job Purpose:

To deliver exceptional service to our customers by completing initial training in the workshop reconditioning of wheelchair equipment, gaining essential product knowledge.

Key Responsibilities:

  1. Deliver and collect wheelchairs to and from service users' homes and NHS departments, ensuring compliance with the Company Infection Control Policy.
  2. Servicing and repairing wheelchairs in the field with the aim of achieving a first-time fix whenever possible.
  3. Observe all regulations covering the driving and use of the Company vehicle on public highways.
  4. Complete vehicle safety checks and the van check sheet weekly.
  5. Maintain a professional customer service attitude and always use discretion when dealing with service users and other agencies.
  6. Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company.
  7. Agree to undertake all necessary training to maintain required skills for this role.

Qualifications:

  1. Full UK driving licence.
  2. Successful enhanced DBS check.
  3. General workshop knowledge.
  4. Basic electrical knowledge including 12v/24v D.C. systems.
  5. Able to move and handle loads and equipment safely.
  6. Experience of face-to-face customer contact.
  7. Previous delivery driver experience.
  8. An awareness and understanding of people with disabilities.
  9. Flexible approach to working conditions.
  10. Ability to use own initiative within set boundaries of the role.
  11. Good written and verbal communication skills.
  12. Awareness of hand-held scanners.

Physical Demands of the Job:

  1. Moving and handling of equipment and accessories following handling guidelines.
  2. Standing at a bench to work.
  3. Kneeling/crouching.
  4. Working in confined spaces if necessary.
  5. Use of ramps and other agreed moving equipment.

Most Challenging Parts of the Role:

  1. Flexible working/responsive to changing priorities.
  2. Committing to being available for short notice overtime.
  3. Responsibility for out of hours duties.

Rosscare is committed to promoting equality, diversity, and inclusiveness.

We are looking for a skilled and dedicated professional to join our team.



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