Field Service Engineer

4 weeks ago


East Liverpool, Ohio, United Kingdom newscientist - Jobboard Full time

Job Summary

The Field Service Engineer is a critical role within our organization, responsible for maintaining professional and profitable repair and preventive maintenance service business on Stryker's products. This position requires a strong understanding of medical electronics, mechanical skills, and the ability to build relationships with internal and external customers to drive brand loyalty.

Key Responsibilities

  • Repair and check electronic / mechanical Stryker products
  • Complete annual check and calibration according to MDR on customer site
  • Utilize software and technological tools to maintain proper records, access technical information
  • Assist the regulatory affairs department / customer to action product recalls, field safety notices and field action notices
  • Fulfil Service contracts with planned maintenances
  • Delivery of technical Training to internal & external
  • Perform Installation of Stryker systems on customer site
  • Perform Software & Hardware Upgrades
  • Efficient and thorough documentation of service activities for internal and external reference
  • Ensure traceability of all field-based Stryker products through reporting tools
  • Provide technical support to Internal and external customers
  • Escalade opportunities and issues appropriate team meetings
  • Ensure excellent follow-up on all customer-initiated issues
  • Ensure service provided is invoiced if not under warranty
  • Scheduling of Customer visits in cooperation with Customer service

Requirements

  • Educated to degree level in engineering medical electronics and camera technology or relevant experience, at least one of the following:
  • Electrical / Electronic / Telecommunications / Mechanical / Software
  • Medical Physics
  • Technology Subjects
  • Adequate IT-knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook)
  • Up to 1 year experience in medical electronics, combined with good mechanical skills
  • Up to 1 year experience in the hospital environment and health care work
  • IT experience on administrative and technical level
  • Experience and ability to build relationship with internal & external customers to drive brand loyalty

About Stryker

Stryker is one of the world's leading medical technology companies, driven to make healthcare better. We offer a diverse array of innovative medical technologies, including orthopaedics, medical and surgical, and neurotechnology & spine products. Our products and services are available in over 100 countries around the world. For more information, please visit our website at Travel Percentage: 100%



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