Customer Service Representative

3 weeks ago


Edinburgh, Edinburgh, United Kingdom DiverseJobsMatter Full time

About DiverseJobsMatter

We're a company that's passionate about making a difference in people's lives. Our mission is to provide exceptional customer experiences that exceed our customers' expectations.

About The Role

We're looking for a talented individual to join our team as a Customer Service Specialist. As a key member of our team, you'll be responsible for delivering outstanding customer service and support to our clients.

Your Key Responsibilities

  • Provide exceptional customer service and support to our clients
  • Resolve customer complaints and issues in a timely and professional manner
  • Work collaboratively with our team to achieve our goals and objectives
  • Continuously improve our customer experience by identifying areas for improvement and implementing changes

About You

We're looking for someone who is:

  • An achiever: You'll be motivated and driven to deliver outstanding results
  • A communicator: You'll be an excellent listener and able to establish effective relationships with our clients
  • An influencer: You'll be able to build trust with our clients and provide them with the support they need
  • A thriver in a fast-paced environment: You'll be able to handle sensitive calls with empathy and remain productive in challenging times

What We Offer

We offer a competitive salary of £33,095 and a Continued Professional Development programme to help you progress within the company. You'll also have the opportunity to work in a dynamic and supportive team environment.

Working Arrangements

We offer a 39 hour a week shift pattern between 8 am – 7 pm Monday – Friday and 1 in 4 Saturdays 9 am - 5 pm plus 2 Bank holidays 9 am - 1 pm. We also offer Hybrid working enabling you to work up to 2 days a week from home.

Benefits

We offer free parking, free barista Coffee from our onsite Café, subsidised restaurant, free fruit and free daily healthy snacks.



  • Edinburgh, Edinburgh, United Kingdom Dumfries and Galloway Council Full time

    Customer Service RoleWe are seeking a Customer Service Representative to join our team at Dumfries and Galloway Council. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support.Key responsibilities include:Providing information and assistance to customersResolving customer...


  • Edinburgh, Edinburgh, United Kingdom Red Carnation Hotels Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at 100 Princes Street, a luxurious 5-star hotel in Edinburgh, Scotland.About the RoleThis is a full-time position that will report to the Guest Services Manager. As a Customer Service Representative, you will be responsible for providing exceptional...


  • Edinburgh, Edinburgh, United Kingdom Blue Arrow Full time

    Job Title: Customer Service RepresentativeJob Description:We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Blue Arrow. As a Customer Service Representative, you will be the first point of contact for business customers, handling inquiries through various channels including telephone, email, and social...


  • Edinburgh, Edinburgh, United Kingdom Sunbelt Rentals Careers Full time

    About the RoleAt Sunbelt Rentals Careers, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide best-in-class customer service via phone, email,...


  • Edinburgh, Edinburgh, United Kingdom Blue Arroww Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Blue Arrow. As a Customer Service Representative, you will be responsible for handling customer inquiries and providing exceptional service to our clients.Key ResponsibilitiesHandle customer inquiries and resolve issues in a timely and professional manner.Provide...


  • Edinburgh, Edinburgh, United Kingdom Dumfries and Galloway Council Full time

    Customer Service RoleWe are seeking a Customer Service Representative to join our team at Dumfries and Galloway Council. As a Customer Service Representative, you will be the first point of contact for our customers, providing excellent customer service and support.Your key responsibilities will include:Providing information and assistance to...


  • Edinburgh, Edinburgh, United Kingdom Red Carnation Hotels Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at 100 Princes Street, a luxurious 5-star hotel in Edinburgh, Scotland.About the RoleThis is a full-time position that will report to the Guest Services Manager. As a Customer Service Representative, you will be responsible for delivering...


  • Edinburgh, Edinburgh, United Kingdom Asda Full time

    About the RoleAs a Customer Service Representative at Asda, you will be working in a fast-paced environment where you will be responsible for providing excellent customer service to our online customers. You will be working as part of a team to ensure that our customers receive a great online shopping experience.Key Responsibilities- Providing customer...


  • Edinburgh, Edinburgh, United Kingdom Adecco UK Limited Full time

    Job Title: Customer Service RepresentativeAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for customers, providing exceptional service and support to resolve their queries and concerns.Responsibilities:* Provide first-class service to...


  • Edinburgh, Edinburgh, United Kingdom Dumfries and Galloway Council Full time

    Opportunity to Make a DifferenceDumfries and Galloway Council is seeking a Customer Service Representative to join our team in the Wigtownshire area.This role involves providing exceptional customer service to the local community, working in various locations including Stranraer, Newton Stewart, Wigtown, Whithorn, and Port William.As a Customer Service...


  • Edinburgh, Edinburgh, United Kingdom BT Group Full time

    Customer Service RepresentativeAbout the RoleWe're looking for a Customer Service Representative to join our team at EE. As a Customer Service Representative, you'll be the face of our brand, responsible for providing exceptional customer service and building lasting relationships with our customers.Key ResponsibilitiesProvide excellent customer service and...


  • Edinburgh, Edinburgh, United Kingdom Blue Arroww Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Blue Arrow. As a Customer Service Representative, you will be responsible for handling customer inquiries and providing exceptional service to our clients.Key ResponsibilitiesHandle customer inquiries and resolve issues in a timely and professional mannerProvide...


  • Edinburgh, Edinburgh, United Kingdom World Duty Free - WDF Full time

    About the Role:We are seeking a highly motivated Customer Service Representative to join our team at World Duty Free - WDF. As a Customer Service Representative, you will be responsible for delivering an exceptional customer experience, providing world-class service skills, and building rapport with customers.Key Responsibilities:Deliver an individualized...


  • Edinburgh, Edinburgh, United Kingdom Diligenta Full time £25,000

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, responding to queries, concerns, and complaints in a timely and professional manner.Key ResponsibilitiesRespond to customer inquiries and...


  • Edinburgh, Edinburgh, United Kingdom Diligenta Full time £25,000

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, responding to queries, concerns, and complaints in a timely and professional manner.Key ResponsibilitiesRespond to customer inquiries and...


  • Edinburgh, Edinburgh, United Kingdom Dumfries and Galloway Council Full time

    Customer Service OpportunityDumfries and Galloway Council is seeking a Customer Service Representative to join our team in the Stewartry area.The ideal candidate will have a passion for working with people and a desire to develop themselves in a customer-focused environment.We offer a range of benefits, including training and development opportunities, to...


  • Edinburgh, Edinburgh, United Kingdom NHS Lothian Full time

    NHS Lothian is committed to providing exceptional patient care and experience. To achieve this, we are seeking a highly skilled and dedicated Customer Service Representative to join our team.As a Customer Service Representative, you will be the first point of contact for patients and stakeholders, providing a warm and welcoming service to ensure their needs...


  • Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    Job Summary:We are seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, responding to queries, concerns, and complaints in a timely and professional manner.About the Role:This is an exciting opportunity to work...


  • Edinburgh, Edinburgh, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are looking for a highly motivated Customer Service Representative to join our team at beBee Professionals in Edinburgh. As a key point of contact for our customers, you will provide exceptional service and support, while working collaboratively with our team to achieve operational success.Key Responsibilities:Provide service and support to...


  • Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    Job Summary:We are seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their queries, concerns, and complaints in a timely and professional manner.About the Role:This is an exciting opportunity...