Customer Service Representative
3 weeks ago
About DiverseJobsMatter
We're a company that's passionate about making a difference in people's lives. Our mission is to provide exceptional customer experiences that exceed our customers' expectations.
About The Role
We're looking for a talented individual to join our team as a Customer Service Specialist. As a key member of our team, you'll be responsible for delivering outstanding customer service and support to our clients.
Your Key Responsibilities
- Provide exceptional customer service and support to our clients
- Resolve customer complaints and issues in a timely and professional manner
- Work collaboratively with our team to achieve our goals and objectives
- Continuously improve our customer experience by identifying areas for improvement and implementing changes
About You
We're looking for someone who is:
- An achiever: You'll be motivated and driven to deliver outstanding results
- A communicator: You'll be an excellent listener and able to establish effective relationships with our clients
- An influencer: You'll be able to build trust with our clients and provide them with the support they need
- A thriver in a fast-paced environment: You'll be able to handle sensitive calls with empathy and remain productive in challenging times
What We Offer
We offer a competitive salary of £33,095 and a Continued Professional Development programme to help you progress within the company. You'll also have the opportunity to work in a dynamic and supportive team environment.
Working Arrangements
We offer a 39 hour a week shift pattern between 8 am – 7 pm Monday – Friday and 1 in 4 Saturdays 9 am - 5 pm plus 2 Bank holidays 9 am - 1 pm. We also offer Hybrid working enabling you to work up to 2 days a week from home.
Benefits
We offer free parking, free barista Coffee from our onsite Café, subsidised restaurant, free fruit and free daily healthy snacks.
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