Customer Service Representative
4 weeks ago
We are seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, responding to queries, concerns, and complaints in a timely and professional manner.
Key Responsibilities- Respond to customer inquiries and resolve complaints in a fair and efficient manner
- Provide accurate and timely information to customers regarding their accounts and services
- Work collaboratively with internal teams to resolve customer issues and improve service delivery
- Continuously improve customer service skills and knowledge to meet the evolving needs of our clients
As a Customer Service Representative at Diligenta, you will have the opportunity to work with a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We offer a range of benefits, including:
- A competitive salary and benefits package
- Opportunities for career development and professional growth
- A dynamic and supportive work environment
- Flexible working hours and a range of employee discounts
To be successful in this role, you will need:
- Strong customer service skills and experience
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Knowledge of Microsoft Office and other relevant software
Diligenta is a subsidiary of Tata Consultancy Services (TCS), part of the Tata Group. We are committed to creating an inclusive environment for all employees and celebrate diversity. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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1 month ago
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