Customer Service Representative

4 weeks ago


Edinburgh, Edinburgh, United Kingdom Diligenta Full time £25,000
About the Role

We are seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, responding to queries, concerns, and complaints in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries and resolve complaints in a fair and efficient manner
  • Provide accurate and timely information to customers regarding their accounts and services
  • Work collaboratively with internal teams to resolve customer issues and improve service delivery
  • Continuously improve customer service skills and knowledge to meet the evolving needs of our clients
What We Offer

As a Customer Service Representative at Diligenta, you will have the opportunity to work with a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We offer a range of benefits, including:

  • A competitive salary and benefits package
  • Opportunities for career development and professional growth
  • A dynamic and supportive work environment
  • Flexible working hours and a range of employee discounts
Requirements

To be successful in this role, you will need:

  • Strong customer service skills and experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of Microsoft Office and other relevant software
Why Join Us?

Diligenta is a subsidiary of Tata Consultancy Services (TCS), part of the Tata Group. We are committed to creating an inclusive environment for all employees and celebrate diversity. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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