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Customer Service Manager

1 month ago

Hampshire, United Kingdom Office Angels Full time
Customer Service Manager

A leading electronics manufacturer is seeking a Customer Service Manager to oversee the customer account management team, ensuring customer satisfaction through effective communication and maintaining customer accounts throughout the customer life cycle.

Key Responsibilities:

  • Manage the Customer Account team to ensure customer satisfaction and meet business objectives.
  • Develop growth within designated accounts and maintain forecast accuracy.
  • Monitor risks to output and assist external sales in setting sales forecasts.
  • Participate in identifying business improvement opportunities and implementing changes.
  • Support quoting, aged debt, and inventory management.
  • Conduct presentations and manage meetings as necessary.
  • Provide regular reports and present key account information to senior management.

Requirements:

  • Extensive experience in customer service within electronics or manufacturing.
  • Knowledge of electronics is desirable.
  • Excellent communication, interpersonal, and presentation skills.
  • Project management and time management skills.
  • Flexible and proactive approach.
  • Able to respond to changes in demand and meet tight deadlines.

About Office Angels:

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We are an Equal Opportunities Employer.