Customer Service Manager
5 days ago
A leading electronics manufacturer is seeking a Customer Service Manager to oversee the customer account management team, ensuring customer satisfaction through effective communication and maintaining customer accounts throughout the customer life cycle.
Key Responsibilities:
- Manage the Customer Account team to ensure customer satisfaction and meet business objectives.
- Develop growth within designated accounts and maintain forecast accuracy.
- Monitor risks to output and assist external sales in setting sales forecasts.
- Participate in identifying business improvement opportunities and implementing changes.
- Support quoting, aged debt, and inventory management.
- Conduct presentations and manage meetings as necessary.
- Provide regular reports and present key account information to senior management.
Requirements:
- Extensive experience in customer service within electronics or manufacturing.
- Knowledge of electronics is desirable.
- Excellent communication, interpersonal, and presentation skills.
- Project management and time management skills.
- Flexible and proactive approach.
- Able to respond to changes in demand and meet tight deadlines.
About Office Angels:
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We are an Equal Opportunities Employer.
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