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Customer Growth Expert

3 weeks ago

Swinton, Manchester, United Kingdom Zellis Full time

Job Overview:

The Customer Growth Expert role at Zellis involves driving customer success and growth through proactive outreach and regular meetings with customers. You will be responsible for developing strong relationships across nominated customer accounts, leading quarterly business reviews focused on business outcomes and value, and acting as the 'Voice of the Customer,' representing customer sentiment and ensuring internal alignment in delivering business value and objectives.

About the Role:

  • You will proactively manage account lists and report on customer health to senior stakeholders.
  • Create and drive customer success improvement plans where value is not being achieved.
  • Nurture areas for cross-sell and up-sell to provide additional value within customer accounts.

Key Responsibilities:

  1. Proactive outreach and regular meetings with customers.
  2. Developing strong relationships across nominated customer accounts.
  3. Leading quarterly business reviews focused on business outcomes and value.

Requirements:

  • A strong customer-first attitude and experience of customer relationship management.
  • Effective stakeholder management, both internal and external.
  • Capable of working under pressure and to measurable KPIs.

Salary:$60,000 - $80,000 per year, depending on experience.

About Us:

Zellis is a team of over 500 friendly professionals across four offices. We're passionate about making Moorepay a fantastic place to work for every single one of our colleagues.

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