Desktop Support Specialist

4 days ago

Salisbury, Wiltshire, United Kingdom SCC Full time

{"h1": "Desktop Engineer - SCC Flex Contract", "p": "We are seeking an experienced Desktop Engineer to join our team at SCC. As a Desktop Engineer, you will be responsible for ensuring the seamless operation of desktop environments across our client sites. Your key responsibilities will include troubleshooting hardware and software issues, deploying new systems, and ensuring compliance with security protocols.", "ul": [{"li": "Provide 1st and 2nd line technical support for desktop systems, including installation, configuration, and maintenance of hardware and software."}, {"li": "Troubleshoot and resolve technical issues, escalating to higher support levels when necessary."}, {"li": "Manage user accounts, permissions, and access rights in accordance with company policies."}, {"li": "Deploy and maintain desktop infrastructure, ensuring all systems are up-to-date and compliant with security standards."}, {"li": "Collaborate with other IT teams to ensure seamless integration of desktop solutions with network and server environments."}, {"li": "Document all incidents, service requests, and changes in the appropriate systems."}], "h2": "Requirements", "ul": [{"li": "Active/lapsed DV clearance"}, {"li": "Strong knowledge of Windows OS, Active Directory, and Microsoft Office Suite."}, {"li": "Experience with hardware troubleshooting and software installation."}, {"li": "Understanding of network concepts and how they relate to desktop environments."}, {"li": "Ability to work independently and as part of a team."}, {"li": "Excellent problem-solving skills and attention to detail."}, {"li": "Strong communication skills, both written and verbal."}], "p": "If you are a skilled Desktop Engineer looking for a new challenge, please apply with your CV. We look forward to hearing from you.", "p": "At SCC, we take the privacy and security of your information very seriously, and any information we hold will be processed in line with our privacy policy.", "p": "Please note that we require references for all applicants.", "p": "Thank you for your interest in this role.", "p": "Best regards, SCC"}

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