Desktop Engineer

5 days ago

Salisbury, Wiltshire, United Kingdom SCC Full time

Job Summary:

We are seeking an experienced Desktop Engineer to join our team at SCC. As a Desktop Engineer, you will be responsible for ensuring the seamless operation of desktop environments across our client sites.

Key Responsibilities:

  • Provide Technical Support: Offer 1st and 2nd line technical support for desktop systems, including installation, configuration, and maintenance of hardware and software.
  • Troubleshoot and Resolve Issues: Troubleshoot and resolve technical issues, escalating to higher support levels when necessary.
  • Manage User Accounts: Manage user accounts, permissions, and access rights in accordance with company policies.
  • Deploy and Maintain Desktop Infrastructure: Deploy and maintain desktop infrastructure, ensuring all systems are up-to-date and compliant with security standards.
  • Collaborate with IT Teams: Collaborate with other IT teams to ensure seamless integration of desktop solutions with network and server environments.
  • Document Incidents: Document all incidents, service requests, and changes in the appropriate systems.

Requirements:

  • Active DV Clearance: Possess an active or lapsed DV clearance.
  • Technical Knowledge: Strong knowledge of Windows OS, Active Directory, and Microsoft Office Suite.
  • Hardware and Software Experience: Experience with hardware troubleshooting and software installation.
  • Network Understanding: Understanding of network concepts and how they relate to desktop environments.
  • Communication Skills: Excellent problem-solving skills, attention to detail, and strong communication skills, both written and verbal.

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