First Point of Contact Specialist

4 days ago


Leeds, Leeds, United Kingdom Zenith Group Full time

We are excited to announce an exciting opportunity for a skilled Customer Service Manager to join our dynamic team at ZenAuto. As a key member of our team, you will play a vital role in delivering exceptional customer service and ensuring our customers have an outstanding experience with us.

About the Position

This challenging yet rewarding role requires someone who is able to effectively communicate with customers via phone and email, responding to queries and delivering high-quality responses within set SLAs. As the first point of contact for retail consumer queries, you will be responsible for managing both customer support and associated administrative tasks.

  • Customer Support: Provide outstanding customer service via phone and email, responding to queries and delivering high-quality responses within set SLAs.
  • Case Management: Log customer queries as cases and follow-up on associated tasks through to conclusion.
  • Query Resolution: Address a wide range of queries including order updates, MOT/service, fine queries, and more.

A Salary of £24,341 Per Annum: We offer a competitive salary package that includes a base salary of £24,341 per annum, along with additional benefits such as company bonus, agile working, AA Breakdown cover, Private Medical, Life Insurance & Critical illness, 6.25% employer pension contribution, and On-site GP & Masseuse.



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