Operations Manager

6 days ago

Bracknell, Bracknell Forest, United Kingdom iHasco Full time
About the Role

We are seeking a skilled Operations Manager to join our high-octane Commercial Sales team at iHasco. As a key member of our team, you will play a pivotal role in enhancing our operations and customer satisfaction.

Key Responsibilities
  • Process & Workflow Development: Collaborate with multiple teams to refine processes and dashboards for better customer management.
  • Customer Insights: Analyse customer goals, satisfaction, and engagement to manage relationships effectively.
  • Operational Excellence: Optimise multiple systems and troubleshoot daily issues.
  • Reporting & Analytics: Develop and present customer data reports, dashboards, and metrics.
  • Cross-Functional Collaboration: Coordinate with departments to align business objectives and resolve interdepartmental challenges.
  • Internal Documentation: Create and maintain process documentation and training materials.
  • Technology Implementation: Support the integration and management of customer-focused technologies.
  • Operational Efficiency: Apply best practices to enhance productivity and scale customer interactions.
Qualifications & Skills
  • Experience: Proven software sales experience, especially with enterprise clients. Familiarity with business systems like Salesforce and Hubspot.
  • Personal Attributes: Detail-oriented, adaptable, and effective under pressure. Strong problem-solving and communication skills.
  • Leadership: Experience in line management, KPI setting, and team development. Ability to handle complex operational tasks.
About iHasco

iHasco is a leading provider of Health and Safety and HR Compliance eLearning solutions. We are part of the Citation Group, a rapidly growing business with big ambitions for the future. We offer a dynamic and supportive work environment, with opportunities for growth and development.

We believe in empowering our team and creating an environment free from bureaucracy and micro-management. Our team is passionate about delivering exceptional customer service and support, and we are committed to continuous learning and development.

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