Reliable Application Support Professional

17 hours ago


Burton upon Trent, Staffordshire, United Kingdom Sanderson Full time

Sanderson is seeking a Reliable Application Support Professional to join our team. The successful candidate will have experience in supporting and implementing digital solutions, as well as knowledge of ITIL processes and various operating systems.

Key Responsibilities:
  • Proactively support and maintain our digital applications and websites.
  • Work with internal and external parties to maintain application reliability.
  • Create and maintain relevant monitors/metrics for digital applications and websites.
  • Triage, categorize, and prioritize all digital incidents. Manage incidents end-to-end through internal and third-party support teams.
  • Drive internal and third-party technical teams to deliver root cause analysis. Regularly report on problem trends, resolution timelines, and improvement opportunities.
  • Analyze and improve IT service processes. Track and report on SLAs and KPIs to identify improvement opportunities. Create, implement, and monitor action plans to enhance service quality.

This role requires excellent customer communication skills and a proactive approach to incident management. The salary for this position is approximately $85,000 per year.



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