Customer Experience Specialist
2 weeks ago
Job Summary:
Adecco is seeking a highly motivated and detail-oriented Customer Experience Specialist to join their team. As a Customer Experience Specialist, you will play a crucial role in ensuring that customer complaints and information requests are processed efficiently and effectively.
Key Responsibilities:
- Receive and triage written and verbal service complaints and inquiries.
- Risk assess complaints and requests for information to prioritise urgent cases.
- Utilise statutory provisions to gather relevant information for complaints processing.
- Create and maintain accurate complaint and enquiry records.
- Knowledge of legislation and statutory requirements related to complaint resolution and request for information.
- Familiarity with Freedom of Information Act 2000, Data Protection Act 2018, Environmental Information Regulations 2004, and Re-Use of Public Sector Information 2015.
About the Role:
This is an exciting opportunity to make a real difference in improving customer experience. If you are passionate about resolving complaints and ensuring a positive customer experience, Adecco wants to hear from you.
Adecco is a disability-confident employer.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
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