Customer Experience Specialist

2 weeks ago


Havering atte Bower, Greater London, United Kingdom Adecco Full time

Job Summary:

Adecco is seeking a highly motivated and detail-oriented Customer Experience Specialist to join their team. As a Customer Experience Specialist, you will play a crucial role in ensuring that customer complaints and information requests are processed efficiently and effectively.

Key Responsibilities:

  1. Receive and triage written and verbal service complaints and inquiries.
  2. Risk assess complaints and requests for information to prioritise urgent cases.
  3. Utilise statutory provisions to gather relevant information for complaints processing.
  4. Create and maintain accurate complaint and enquiry records.
  5. Knowledge of legislation and statutory requirements related to complaint resolution and request for information.
  6. Familiarity with Freedom of Information Act 2000, Data Protection Act 2018, Environmental Information Regulations 2004, and Re-Use of Public Sector Information 2015.

About the Role:

This is an exciting opportunity to make a real difference in improving customer experience. If you are passionate about resolving complaints and ensuring a positive customer experience, Adecco wants to hear from you.

Adecco is a disability-confident employer.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.



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