Customer Service Resolution Specialist

3 days ago


Havering atte Bower, Greater London, United Kingdom Adecco Full time
Job Title: Customer Care and Performance Officer

Are you a skilled problem-solver with a passion for delivering exceptional customer service? As a Resolution and Response Team Officer, you will be responsible for managing a variety of cases and requests, ensuring high-quality and efficient customer responses.

Key Responsibilities:
  1. Effectively handle corporate and statutory complaints, Ombudsman enquiries, and Member enquiries.
  2. Manage requests made under the Freedom of Information Act, Data Protection Act, and Environmental Information Regulations.
  3. Develop a wide knowledge of our client's services to determine the appropriate service area for responding to complaints and enquiries.
  4. Provide advice and guidance to queries from the public, colleagues, and Members regarding complaints.
  5. Employ structured decision-making and risk assessment techniques.
  6. Protect and manage information securely, reporting any breaches in line with our client's policies.
  7. Contribute to data analysis and the continuous improvement of departmental performance.
Requirements:
  1. Previous experience in complaints resolution and handling enquiries.
  2. Strong project management and research abilities.
  3. Knowledge of legislation and statutory requirements relating to complaints and information management.


  • Havering atte Bower, Greater London, United Kingdom Hatched Recruitment Group Full time

    Job RoleAs a key member of the Resolution and Response Team, you will be responsible for enhancing the effectiveness and quality of customer responses. Your primary goal will be to provide high-quality and efficient customer responses that minimize the risk of escalation, while also understanding when to escalate issues to alternative teams. You will manage...


  • Havering atte Bower, Greater London, United Kingdom Hatched Recruitment Group Full time

    Job RoleAs a key member of the Resolution and Response Team, you will be responsible for enhancing the effectiveness and quality of customer responses. Your primary goal will be to provide high-quality and efficient customer responses that minimize the risk of escalation, while also understanding when to escalate issues to alternative teams. You will manage...


  • Havering atte Bower, Greater London, United Kingdom Daniel Owen Ltd Full time

    Job Title: Customer Care and Performance OfficerAbout the Role:The Customer Care and Performance Officer will play a crucial role in improving the effectiveness and quality of customer responses. This involves providing high-quality and efficient customer responses, reducing the risk of escalation, and understanding when to escalate issues to alternative...


  • Havering atte Bower, Greater London, United Kingdom Daniel Owen Ltd Full time

    Job Title: Customer Care and Performance OfficerAbout the Role:The Customer Care and Performance Officer will play a crucial role in improving the effectiveness and quality of customer responses. This involves providing high-quality and efficient customer responses, reducing the risk of escalation, and understanding when to escalate issues to alternative...

  • Contract Officer

    2 days ago


    Havering atte Bower, Greater London, United Kingdom Hatched Recruitment Group Full time

    Job RoleAs a key member of the Resolution and Response Team, you will be responsible for improving the effectiveness and quality of customer responses. Your primary goal will be to provide high-quality and efficient customer responses that reduce the risk of escalation to further stages. You will work closely with stakeholders to ensure accurate and...

  • Contract Officer

    2 days ago


    Havering atte Bower, Greater London, United Kingdom Hatched Recruitment Group Full time

    Job RoleAs a key member of the Resolution and Response Team, you will be responsible for improving the effectiveness and quality of customer responses. Your primary goal will be to provide high-quality and efficient customer responses that reduce the risk of escalation to further stages. You will work closely with stakeholders to ensure accurate and...

  • Contract Officer

    2 days ago


    Havering atte Bower, Greater London, United Kingdom Adecco Full time

    Adecco is seeking a skilled professional to join our team as a Contract Officer. As a key member of our Resolution and Response Team, you will be responsible for managing a variety of cases and requests, ensuring high-quality and efficient customer responses. Your primary focus will be on effectively handling corporate and statutory complaints, Ombudsman...

  • Contract Officer

    2 days ago


    Havering atte Bower, Greater London, United Kingdom Adecco Full time

    Adecco is seeking a skilled professional to join our team as a Contract Officer. As a key member of our Resolution and Response Team, you will be responsible for managing a variety of cases and requests, ensuring high-quality and efficient customer responses. Your primary focus will be on effectively handling corporate and statutory complaints, Ombudsman...


  • Havering atte Bower, Greater London, United Kingdom Adecco Full time

    Triage and Research OfficerJob Summary: We are seeking a highly motivated and detail-oriented Triage and Research Officer to join our team. As a Triage and Research Officer, you will play a crucial role in ensuring that customer complaints and information requests are processed efficiently and effectively.Key Responsibilities:Receive and triage written and...


  • Havering atte Bower, Greater London, United Kingdom Adecco Full time

    Triage and Research OfficerJob Summary: We are seeking a highly motivated and detail-oriented Triage and Research Officer to join our team. As a Triage and Research Officer, you will play a crucial role in ensuring that customer complaints and information requests are processed efficiently and effectively.Key Responsibilities:Receive and triage written and...


  • Havering atte Bower, Greater London, United Kingdom Maximus Services, LLC Full time

    Transform Lives with Maximus Services, LLCAs an Employment Advisor with Maximus Services, LLC, you will play a vital role in helping individuals overcome barriers to employment and achieve their goals. Our team is dedicated to delivering high-quality services that make a real difference in people's lives.Key Responsibilities:Manage a caseload of customers,...


  • Havering atte Bower, Greater London, United Kingdom Maximus Services, LLC Full time

    Transform Lives with Maximus Services, LLCAs an Employment Advisor with Maximus Services, LLC, you will play a vital role in helping individuals overcome barriers to employment and achieve their goals. Our team is dedicated to delivering high-quality services that make a real difference in people's lives.Key Responsibilities:Manage a caseload of customers,...


  • Havering atte Bower, Greater London, United Kingdom NHS Full time

    About the RoleWe are seeking an experienced Clinical Nurse Specialist to join our team in providing high-quality specialist support, advice, and symptom control to patients, their carers, and other healthcare professionals in the community.The successful candidate will work collaboratively with the primary care team to provide specialist telephone...


  • Havering atte Bower, Greater London, United Kingdom NHS Full time

    About the RoleWe are seeking an experienced Clinical Nurse Specialist to join our team in providing high-quality specialist support, advice, and symptom control to patients, their carers, and other healthcare professionals in the community.The successful candidate will work collaboratively with the primary care team to provide specialist telephone...


  • Havering atte Bower, Greater London, United Kingdom NHS Full time

    Main Duties and ResponsibilitiesThe successful candidate will work with the hospice multidisciplinary team to provide specialist psychological assessments of individuals with palliative care needs. This will involve using complex psychological data to inform treatment plans and working with patients, families, and carers to provide support and guidance.The...


  • Havering atte Bower, Greater London, United Kingdom NHS Full time

    Main Duties and ResponsibilitiesThe successful candidate will work with the hospice multidisciplinary team to provide specialist psychological assessments of individuals with palliative care needs. This will involve using complex psychological data to inform treatment plans and working with patients, families, and carers to provide support and guidance.The...

  • Contract Officer

    7 hours ago


    Havering atte Bower, Greater London, United Kingdom Hatched Recruitment Group Full time

    Job RoleAs a key member of the Resolution and Response Team, you will be responsible for delivering high-quality customer responses that reduce the risk of escalation. You will work closely with stakeholders to ensure accurate and professional responses are provided, and assist in the smooth resolution of cases. Your role will involve managing a wide range...

  • Contract Officer

    10 hours ago


    Havering atte Bower, Greater London, United Kingdom Hatched Recruitment Group Full time

    Job RoleAs a key member of the Resolution and Response Team, you will be responsible for delivering high-quality customer responses that reduce the risk of escalation. You will work closely with stakeholders to ensure accurate and professional responses are provided, and assist in the smooth resolution of cases. Your role will involve managing a wide range...


  • Havering atte Bower, Greater London, United Kingdom Remedy Social Work Full time

    Job Title: Family Support SpecialistWe are seeking an experienced Family Support Specialist to join our team at Remedy Social Care. As a Family Support Specialist, you will work with children and families from diverse backgrounds, providing effective support and guidance to help them overcome challenges and achieve their goals.Key Responsibilities:Develop...

  • Contract Officer

    11 hours ago


    Havering atte Bower, Greater London, United Kingdom Adecco Full time

    Job Title: Contract OfficerWe are seeking a skilled Contract Officer to join our team at Adecco. As a Contract Officer, you will be responsible for managing a variety of cases and requests, ensuring high-quality and efficient customer responses.Key Responsibilities:Effectively handle corporate and statutory complaints, Ombudsman enquiries, and Member...