Current jobs related to Customer Service and Resolution Specialist - Havering atte Bower, Greater London - Hatched Recruitment Group

  • Customer Service Resolution Specialist

    4 weeks ago

    Havering atte Bower, Greater London, United Kingdom Daniel Owen Ltd Full time

    Job Summary: We are seeking a skilled Customer Service Resolution Specialist to join our team at Daniel Owen Ltd. The successful candidate will be responsible for improving the effectiveness and quality of customer responses, providing high-quality and efficient customer responses, and reducing the risk of escalation to further stages. They will manage a...

  • Customer Experience Specialist

    4 weeks ago

    Havering atte Bower, Greater London, United Kingdom Adecco Full time

    Job Summary:Adecco is seeking a highly motivated and detail-oriented Customer Experience Specialist to join their team. As a Customer Experience Specialist, you will play a crucial role in ensuring that customer complaints and information requests are processed efficiently and effectively.Key Responsibilities:Receive and triage written and verbal service...

  • Data and Research Specialist

    4 weeks ago

    Havering atte Bower, Greater London, United Kingdom Adecco Full time

    Job Title: Triage and Research OfficerLocation: RemoteHours: Full-timeSalary: CompetitiveTerm: TemporaryWe are seeking a highly motivated and detail-oriented Triage and Research Officer to join our team. As a Triage and Research Officer, you will play a crucial role in ensuring that customer complaints and information requests are processed efficiently and...

  • Data and Research Officer

    4 weeks ago

    Havering atte Bower, Greater London, United Kingdom Service Care Solutions Ltd Full time

    Job Title: Triage and Research OfficerService Care Solutions Ltd is seeking a skilled Triage and Research Officer to join their team in Havering atte Bower, Greater London.The successful candidate will be responsible for improving customer complaints and data information request journeys by reviewing and allocating enquiries to the correct pathway for...

  • Data and Research Officer

    4 weeks ago

    Havering atte Bower, Greater London, United Kingdom Service Care Solutions Ltd Full time

    Job Title: Triage and Research OfficerService Care Solutions Ltd is seeking a skilled Triage and Research Officer to join their team in Havering atte Bower, Greater London.The successful candidate will be responsible for improving customer complaints and data information request journeys by reviewing and allocating enquiries to the correct pathway for...

  • Clinical Specialist

    3 weeks ago

    Havering atte Bower, Greater London, United Kingdom NHS Full time

    Main DutiesThe post holder will be responsible for individual assessment and processing of all referrals received at the hospice and will promote and monitor safe and effective practice over a flexible 7-day rota.The Clinical Specialist role will work closely with a Referrals Hub Manager, Referrals Hub Clinical Nurse Specialist, Referrals Assistant and...

  • Counsellor Specialist

    4 weeks ago

    Havering atte Bower, Greater London, United Kingdom NHS Full time

    Main Job ResponsibilitiesWe are seeking a skilled Counsellor Specialist to join our team at the NHS. The successful candidate will work closely with our multidisciplinary team to provide specialist psychological assessments and interventions for patients with life-limiting illnesses and their families.The ideal candidate will have a degree in counselling or...

  • Data and Research Officer

    4 weeks ago

    Havering atte Bower, Greater London, United Kingdom Adecco Full time

    Triage and Research OfficerJob Summary: We are seeking a highly motivated and detail-oriented Triage and Research Officer to join our team. As a Triage and Research Officer, you will play a crucial role in ensuring that customer complaints and information requests are processed efficiently and effectively.Key Responsibilities:Receive and triage written and...

  • Data and Research Officer

    4 weeks ago

    Havering atte Bower, Greater London, United Kingdom Adecco Full time

    Triage and Research OfficerJob Summary: We are seeking a highly motivated and detail-oriented Triage and Research Officer to join our team. As a Triage and Research Officer, you will play a crucial role in ensuring that customer complaints and information requests are processed efficiently and effectively.Key Responsibilities:Receive and triage written and...

  • Counsellor Specialist

    1 month ago

    Havering atte Bower, Greater London, United Kingdom NHS Full time

    Main ResponsibilitiesWe are seeking a skilled Counsellor Specialist to join our team at the NHS. The successful candidate will be responsible for providing specialist psychological assessments and interventions to patients with palliative care needs.The Counsellor Specialist will work closely with the multidisciplinary team to develop and implement...

  • Counsellor Specialist

    1 month ago

    Havering atte Bower, Greater London, United Kingdom NHS Full time

    Main ResponsibilitiesWe are seeking a skilled Counsellor Specialist to join our team at the NHS. The successful candidate will be responsible for providing specialist psychological assessments and interventions to patients with palliative care needs.The Counsellor Specialist will work closely with the multidisciplinary team to develop and implement...

  • Education Specialist

    3 weeks ago

    Havering atte Bower, Greater London, United Kingdom EdEx Full time

    Job Title: Education SpecialistJob Summary:We are seeking an experienced Education Specialist to join our team at EdEx. The successful candidate will be responsible for leading the development of a comprehensive library program that supports the academic goals of our students.Key Responsibilities:Develop and implement a library program that aligns with the...

  • Refugee Resettlement Support Specialist

    4 weeks ago

    Havering atte Bower, Greater London, United Kingdom Adecco Full time

    Job Title: Refugee Resettlement Support SpecialistLocation: HaveringHours: Mon-Fri 9-5pmAs a Refugee Resettlement Support Specialist, you will play a vital role in providing advice and welfare support to individuals who have recently arrived in our community. You will also process applications for various services and functions to help them establish an...

  • Trade Specialist

    4 weeks ago

    Havering atte Bower, Greater London, United Kingdom Nuco Solutions Ltd Full time

    Job Summary: Nuco Solutions Ltd is seeking a skilled Trade Specialist to join their repairs team covering Havering and surrounding areas. The ideal candidate will have experience in multi-trade maintenance and a strong background in social housing.Key Responsibilities:Carry out multi-trade maintenance tasks, including electrical, plumbing, and carpentry...

  • Palliative Care Specialist

    3 weeks ago

    Havering atte Bower, Greater London, United Kingdom NHS Full time

    Main ResponsibilitiesThe successful candidate will be responsible for providing high-quality specialist support, advice, and symptom control to individuals and their loved ones in the community. This will involve working collaboratively with the primary care team to assess and manage complex symptom management needs, as well as providing education and...

  • Senior Service Engineer

    3 weeks ago

    Havering atte Bower, Greater London, United Kingdom Accelerated People Management Full time

    We are seeking a skilled Commercial Gas Engineer to join our team at Accelerated People Management. As a key member of our facilities maintenance team, you will be responsible for providing top-notch service and maintenance to our clients in the London and home counties area.Your role will involve:Carrying out routine maintenance and repairs on a variety of...

  • Specialist Psychiatrist for CAMHS

    3 weeks ago

    Havering atte Bower, Greater London, United Kingdom Medacs Full time

    Role OverviewAs a Specialist Psychiatrist for CAMHS, you will be working with a talented team of healthcare professionals at the well-renowned North East London NHS Foundation Trust. Your expertise will be invaluable in helping to treat children and young people up to the age of 18 with a range of mental health conditions.Key ResponsibilitiesTo provide...

  • Senior Planning Specialist

    3 weeks ago

    Havering atte Bower, Greater London, United Kingdom Brackenberry Full time

    We are partnering with a Local Authority in Havering to assist with the appointment of a Planning Officer, on a 3-month contract, with a high likelihood of extension. Please submit your CV for immediate consideration.Rate of Pay: £24.89 - £31.55 per hourKey Responsibilities:Manage a caseload of planning applications and other matters to the required...

  • Senior Planning Specialist

    3 weeks ago

    Havering atte Bower, Greater London, United Kingdom Brackenberry Full time

    We are working closely with a Local Authority in Havering to assist with the appointment of a Planning Officer, on a 3-month contract, highly likely to be extended at the client's discretion. Please apply with your CV for immediate consideration.Rate of Pay: £24.89 - £31.55 per hourResponsibilities:Responsible for the determination of a caseload of...

  • Senior Clinical Manager

    4 weeks ago

    Havering atte Bower, Greater London, United Kingdom NHS Full time

    Job Title: Senior Clinical ManagerWe are seeking an experienced Senior Clinical Manager to lead our Referrals Hub and Single Point of Access (SPA) service. The successful candidate will have a strong clinical background and excellent leadership skills to manage a team of professionals providing specialist palliative care services.Key Responsibilities:Lead...

Customer Service and Resolution Specialist

2 months ago

Havering atte Bower, Greater London, United Kingdom Hatched Recruitment Group Full time

Job Role

As a key member of the Resolution and Response Team, you will be responsible for enhancing the effectiveness and quality of customer responses. Your primary goal will be to provide high-quality and efficient customer responses that minimize the risk of escalation, while also understanding when to escalate issues to alternative teams. You will manage a diverse range of cases and/or requests, effectively researching and overseeing the successful response to corporate and statutory complaints, Ombudsman enquiries, Member enquiries, Freedom of Information, Data Protection Act & Environmental Regulations and information sharing requests. You will collaborate with key stakeholders to ensure accurate and professional responses are provided, assist in the smooth resolution of cases, and be responsible for ensuring engagement is consistent throughout the customer's complaint or request journey.

Key Responsibilities

  1. To effectively handle corporate and statutory complaints, Members and Ombudsman enquiries, and support the provision of high-quality and timely reports for senior officers and Councillors.
  2. To sensitively handle multi-channel contact from complainants and identify the most appropriate way to resolve enquiries, involving challenging telephone conversations and the skills to robustly set out the Council's position and remain calm under pressure.
  3. To handle requests made under the Freedom of Information Act, Environmental Information Regulations, Re-Use of Public Sector Information Regulations 2015, Data Protection Act 2018 & General Data Protection Regulation from receipt of request through to disclosure or refusal of the information, ensuring correct legislation is applied to each request.
  4. To develop a wide knowledge of services provided by the Council to be able to determine which service area(s) hold the information needed to respond to complaints and enquiries.