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Deputy Soft Services Operations Manager
2 months ago
Job Title: Deputy Soft Services Operations Manager
Job Summary:
ABM, a leading facilities services company, is seeking a skilled and motivated individual to join our team as a Deputy Soft Services Operations Manager. As a key member of our operations team, you will play a crucial role in supporting the Soft Services Manager in overseeing the daily operations and ensuring the delivery of high-quality facility services.
Key Responsibilities:
- Assist the Soft Services Manager in overseeing the soft services department, including security, cleaning, and waste management, to ensure compliance with company standards and client requirements.
- Supervise a team of soft services staff, providing guidance, training, and support to ensure optimal performance.
- Collaborate with various stakeholders, including clients, contractors, and internal teams, to understand their requirements and develop customized facility solutions.
- Monitor service delivery and conduct regular quality assessments to identify areas for improvement and implement corrective actions.
- Manage financial aspects of projects, including budgeting, cost control, and invoicing, to ensure profitability and client satisfaction.
- Ensure adherence to health and safety regulations, promoting a safe working environment for employees and clients.
- Stay updated with industry trends and best practices, identifying opportunities for innovation and continuous improvement.
Requirements:
- Holder of the SIA DS/CCTV licence.
- Proven experience in facilities services or a similar role, with a focus on soft services.
- Strong leadership skills, with the ability to motivate and develop a team.
- Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients and stakeholders.
- Sound knowledge of health and safety regulations and compliance requirements.
- Proficient in IT and using different software and tools.
- Ability to work effectively in a fast-paced and dynamic environment.
- Exceptional problem-solving and decision-making abilities.
Benefits:
ABM offers a comprehensive range of benefits, including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access to Lifeworks, our innovative employee app, where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers.
- Life: Search for resources and tools on topics ranging from family and life to health, money, and work.
- Support: Online chat or telephone service for urgent support in a crisis.
About Us:
ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we're proud to service icon sites across the country with more than 10,000 team members.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
