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Business Operations Manager
1 month ago
As a Business Operations Manager, you will be responsible for addressing customer needs and feedback proactively, continuously improving service quality. You will guide your team to success, providing support, continuous development, and mentoring to ensure high performance, productivity, and training compliance. You will manage leave requests, sickness absences, performance, and participate in the recruitment, onboarding, and development of staff.
You will develop and implement the annual business plan to maximize revenue and improve overall facility performance. You will plan, organize, manage, and evaluate the center's daily activities, including events like the Scottish Open (Snooker), and other large-scale sporting events, ensuring seamless execution and exceptional experiences for attendees.
You will communicate and enforce all health and safety, risk assessments, security regulations, and protocols through all services and activities, ensuring a safe environment for customers and staff.
Key skills required for this role include:
- Solution-focused problem solver with the ability to balance several conflicting projects
- Excellent decision-making and judgment capabilities
Benefits of this role include:
- Generous holiday allowance (32 days, rising with service up to 40 days)
- Paid sick leave
- Company pension (with employee contributions matched up to 12%)
- Flexible working hours
- Opportunities for training, career growth and development
- Free membership across all our centers with access to fitness classes, gyms, and swimming pools
- Cycle-to-work scheme
- Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more)
If you have passion, tenacity, and energy along with great people skills, we would love to hear from you.
