Library Experience and Services Director
5 days ago
GOLDSMITHS UNIVERSITY OF LONDON seeks a talented Library Experience and Services Director to oversee the operational management of front line customer services, library spaces, and the Reader Services team.
The ideal candidate will have excellent leadership skills, with the ability to drive service excellence and ensure a consistent delivery of high-quality services to users.
With over 15,000 readers, our Library at Goldsmiths is a vibrant hub of academic life and student activity. We have a strong culture of delivering reliable, high-quality services, resources, and support to all departments and visitors.
Responsibilities:
- Develop and implement strategies to improve customer experience
- Manage and maintain library spaces
- Lead the Reader Services team to deliver excellent customer service
Salary Range:
- We estimate that the salary for this position is around £55,000 - £65,000 per annum, depending on experience.
Benefits:
- 28 days' annual leave plus 6 paid closure days (4 at Christmas and 2 at Easter) plus all Bank Holidays
- Defined benefit pension scheme
- Professional development opportunities
- Wellbeing initiatives such as staff choir, running club, and creative writing classes
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