Library Experience Coordinator
3 weeks ago
Job Title: Library Experience Coordinator
About the Role: We are seeking a highly skilled and experienced customer service professional to join our team as a Library Experience Coordinator. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences and ensuring that every visitor feels welcome and valued.
Key Responsibilities:
- Welcoming guests to the library and ensuring they have an enjoyable experience.
- Acting upon all requests from guests in a timely and efficient manner.
- Collaborating with the events team to deliver successful events and activations.
- Auditing the book collection and keeping the online catalog up to date.
- Supporting the events and engagement manager with events and activations in the space.
About Us: Rapport is an award-winning specialist company that offers corporate organizations a range of fully managed front-and back-of-house guest services. Our team is dedicated to providing exceptional customer service and creating memorable experiences for our clients.
What We Offer:
- An estimated salary of £20,000 - £25,000 per annum, depending on experience.
- A contributory pension scheme.
- Access to wellness programs to promote mental health and well-being.
- Employee Assistance Program to guide and support our team members.
- Quick access to a Digital GP and wider healthcare benefits.
- Learning & development opportunities to support your personal and professional growth.
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients.
- One Paid Day for Charity Work.
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