Customer Service Coordinator

3 weeks ago


West Suffolk, United Kingdom Bamford Collection Full time

Join the Bamford Collection as a Customer Service Coordinator and be part of a dynamic team dedicated to delivering exceptional guest experiences.

About the Role

This role is perfect for individuals who thrive in fast-paced environments and possess excellent communication skills. As a Customer Service Coordinator, you will be responsible for providing seamless interactions with guests, anticipating their needs, and exceeding their expectations.

Key Responsibilities
  • To act as a consistent and professional point of contact for guests, ensuring effective communication and problem-solving skills.
  • To develop in-depth knowledge of our systems, including PMS (Opera), ResDiary, MindBody, and Microsoft Office, to enhance operational efficiency.
  • To collaborate closely with other departments to ensure smooth service delivery and guest satisfaction.
  • To manage payment processing and maintain confidentiality when necessary.
  • To contribute positively to a dynamic working atmosphere and adapt to changing priorities.
Requirements

We seek an individual with:

  • Excellent communication and interpersonal skills
  • Experience in luxury customer service
  • Strong organisational and time management abilities
  • A valid UK Driving License
  • Proficiency in Microsoft Office
Perks & Benefits

The Bamford Collection offers:

  • Exclusive discounts on products, treatments, and dining experiences
  • One paid volunteering day per year to support a chosen charity
  • Subsidised private medical insurance through Bupa
  • Pension scheme contributions up to 9% of salary
  • Life assurance cover equivalent to one year's annual salary
  • Mental health support through our Employee Assistance Programme

Salary: £13.05 per hour



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