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Installation Coordinator

2 months ago

Normanton, United Kingdom Howdens Joinery Full time
Job Description

Howdens Joinery is seeking a highly organized and detail-oriented Installation Administrator to join our team. As an Installation Administrator, you will provide administrative support to the Installations Manager and be a point of contact to coordinate the template and installation of solid surfaces throughout the regions.

Key Responsibilities:
  • Manage and coordinate the schedule/diary of Solid Surface worktop installations, liaising with customers to ensure they are informed of dates/times for each process.
  • Check that installs are on track for dates booked by calling builder/client a week in advance of when the job is due to start.
  • Confirm with customers their appointment times 24 hours prior to the booking.
  • Call client/builder within 48hrs of job completed to obtain feedback and ensure everything went well and was completed to their satisfaction.
  • Maintain accurate records of the client/builder contacted, so that progress can be measured, and relationships developed.
  • Escalate any issues to the Installation Manager.
  • Deal with enquiries courteously and professionally to build long-lasting relationships internally and externally.
  • Carry out any general administrative duties to support the customer service & planning team.
  • Participate as an effective and willing team member to achieve individual and departmental targets and objectives.
  • Ambassador for Howdens Joinery in all communication internally and externally.
Requirements:
  • Ability to Interpret basic data and information effectively.
  • Strong literacy and numeracy skills.
  • Computer proficient.
  • Adapts to changing demands and priorities.
  • Sees challenges as opportunities for alternative solutions.
  • Excellent planning and organisational skills.
  • Results-driven, with a focus on meeting deadlines.
  • Detail-oriented.
  • Strong communication skills.
About Howdens Joinery:

Howdens Joinery is the UK's number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 800 depots throughout the UK and Europe – making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda.

There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens – and why we have been named one of the 10 Best Big Companies to Work For.