Installation Planner

2 weeks ago


Normanton City and Borough of Wakefield, United Kingdom Howdens Joinery Full time
Howdens is looking for an installation planner to join our team based at our manufacturing site in Normanton, West Yorkshire, where we produce and manufacture bespoke stone worktops. This is an exciting opportunity that will contribute to our continued success and will enable us to deliver our forecasted growth and extend our service to our customers.
Reporting to the Planning and Customer Services Manager, you will be the main point of contact for the bookings of templates, installations, and visits. You will be responsible for the day-to-day coordination of all field-based activities and creating production plans working within our SLA’s.
What you will be doing as a Installation Planner: 
- Responsible for the coordination of all field-based activities including managing the sub-contractor’s diary and assisting with allocating and confirming times with the installations team and customers
- Booking templates, installations, remakes and remedials
- Assist with allocating collection times for the installation teams
- Managing the planning inbox and dealing with customer queries in a timely and professional manner
What do you need to qualify for the Installation Planner: 
- The ability to communicate across different levels within the business and remain calm under pressure
- Able to work collaboratively as part of the wider customer service team
- The ability to resolve challenging customer queries whilst always keeping the end-user experience top of mind
About Howdens:
Howdens Joinery is the UK’s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 800 depots throughout the UK and Europe – making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda.
There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens – and why we have been named one of the 10 Best Big Companies to Work For.
How to Apply:
We’re building a future where world-class service, innovation, and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career, then we’re keen to hear from you. When you apply, you will need to attach a CV for this Installation Planner role.
Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you
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