Hospitality Ambassador

5 days ago


Saint Neots, Cambridgeshire, United Kingdom whitbread Full time
Front of House Team Member - Customer Service Expert

We are seeking a skilled and enthusiastic Front of House Team Member to join our team at Cookhouse & Pub The Highwayman. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service, ensuring that every guest has a memorable dining experience.

Salary: Up to £20 per hour (competitive rate)

Contract Type: Permanent, with opportunities for career growth and development

Hours: 20 hours over 3 days, including morning, lunch, and evening shifts

Location: St. Neots, PE19 8YP (Cookhouse & Pub The Highwayman)

About the Role

As a Front of House Team Member, you will be the face of our restaurant, responsible for welcoming guests, taking orders, and ensuring their needs are met throughout their visit. You will work closely with our chefs, servers, and other team members to deliver an exceptional dining experience.

Your Key Responsibilities:

  • Welcome and greet guests in a friendly and professional manner
  • Take food and drink orders accurately and efficiently
  • Ensure that guests have a positive experience, addressing any concerns or issues promptly
  • Work collaboratively with the kitchen and serving teams to ensure seamless service delivery
  • Maintain high standards of cleanliness and hygiene throughout the restaurant
Benefits

We offer a range of benefits to support your well-being and career development:

  • Whitbread Benefits card: enjoy up to 60% off Premier Inn rooms and 25% off meals in Whitbread Restaurants
  • Pension and saving schemes: company pension and save as you earn scheme
  • Discounts: get money off shops, utility bills, travel, cinema trips, supermarkets, and more
  • Meal on us: receive a £40 voucher to spend in our restaurant when you join us
What You'll Need

To succeed in this role, you will need:

  • A passion for delivering exceptional customer service
  • Excellent communication and interpersonal skills
  • Able to work effectively in a fast-paced environment
  • Basic maths skills for handling cash and operating a point-of-sale system
Why Choose Us?

At Whitbread, we believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes applications from all backgrounds and circumstances.

Job ref: 836676-1629



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