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Resident Services Operational Manager
2 months ago
Job Summary
Carrington Blake Recruitment is seeking a highly skilled Resident Services Operational Manager to join our team. As a key member of our organization, you will be responsible for implementing, developing, and monitoring front-line operational actions of Resident Services, driving a positive transformation of the living environment within mixed-tenure housing estates.
Main Responsibilities
- Develop and implement strategies to sustain diverse and cohesive communities, providing additional care to dependent and vulnerable residents.
- Provide customer-focused leadership, encouraging community involvement, engagement, and activities within estates.
- Manage income and debt recovery procedures, ensuring achievement of performance standards and targets.
- Collaborate with Police and community partners to address incidents of anti-social behavior, harassment, and domestic violence.
- Provide an effective and efficient mixed-tenure management service, exercising and protecting 'Housing Services' rights as landlord.
- Ensure mechanisms are in place for implementing and monitoring tenure enforcement procedures, providing sound advice to the team on housing matters.
- Actively promote resident participation in the management of their homes and estates, ensuring alignment with the Council's participation and consultation strategy.
- Consult with tenure associations and Harrow Federation of Tenants' and Residents' Association on policy change, housing management, and planned works.
Requirements
To be successful in this role, you will need to possess excellent leadership and communication skills, with the ability to work effectively with diverse stakeholders. You will also require a strong understanding of housing management principles and practices, as well as experience in community engagement and development.
