Customer Financial Support Advisor

2 days ago


beeston, United Kingdom Capital One - UK Full time
Job Description
This exciting role involves supporting credit card customers who face financial challenges. Your primary responsibility will be to offer empathetic guidance and education to help customers manage their finances effectively.

About the Job
You will work closely with our customers to understand their financial situations, identify suitable payment plans, and provide clear communication on budgeting and financial management. This role requires excellent customer service skills, sensitivity to individual circumstances, and the ability to work in a fast-paced environment with varying shift patterns.

Key Responsibilities
* Support customers experiencing financial difficulties* Develop and implement tailored payment plans* Communicate complex financial information clearly* Collaborate with third-party organizations* Work in a dynamic environment with flexible scheduling

Your Benefits
Capital One offers a competitive salary of £27,000, along with comprehensive training and opportunities for career advancement. Our offices feature modern amenities, including a fully-serviced gym, subsidised restaurant, and mindfulness space. We prioritize diversity and inclusion, creating a supportive work environment that fosters teamwork, respect, and innovation.

Join Our Team
Capital One is committed to making a positive impact in the lives of our customers and employees. We strive to create a culture that values empathy, simplicity, and humanity in banking. If you're passionate about delivering exceptional customer experiences and driving business success, we encourage you to apply.

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