Customer Support Advocate

4 days ago


beeston, United Kingdom Capital One - UK Full time
Job Title: Customer Support Advocate

We are seeking a Customer Support Advocate to join our team in Nottingham.

About the Role:

  • As a Customer Support Advocate, you will work with customers who are experiencing financial difficulties due to health issues, job loss or personal vulnerabilities.
  • You will provide emotional support, guidance and education to help customers navigate challenging situations.
  • This role requires effective communication, problem-solving and empathy to deliver excellent customer outcomes.

Key Responsibilities:

  1. Understanding customers' financial situations and providing guidance on affordable payment plans.
  2. Developing solutions to customers' financial challenges in collaboration with them.
  3. Providing clear explanations of complex information to help customers navigate challenging situations.
  4. Signposting customers to wider support services and collaborating with third parties when necessary.

Requirements:

  • A natural problem solver committed to delivering great outcomes for customers.
  • Excellent communication skills and ability to build rapport with customers.
  • First-hand experience within the Finance Industry is beneficial but not essential.
  • Passion for providing exceptional advice through empathy and advocacy.

Working Arrangements:

The role offers flexible working arrangements, with a mix of on-site and remote work. Initial training will take place on-site, followed by a rotating shift pattern, including Saturdays. Once trained, you'll primarily work from home, with regular team meetings and collaboration.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Flexible benefits, such as season-ticket loans and cycle-to-work scheme.

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