Customer Support Advocate
4 days ago
We are seeking a Customer Support Advocate to join our team in Nottingham.
About the Role:
- As a Customer Support Advocate, you will work with customers who are experiencing financial difficulties due to health issues, job loss or personal vulnerabilities.
- You will provide emotional support, guidance and education to help customers navigate challenging situations.
- This role requires effective communication, problem-solving and empathy to deliver excellent customer outcomes.
Key Responsibilities:
- Understanding customers' financial situations and providing guidance on affordable payment plans.
- Developing solutions to customers' financial challenges in collaboration with them.
- Providing clear explanations of complex information to help customers navigate challenging situations.
- Signposting customers to wider support services and collaborating with third parties when necessary.
Requirements:
- A natural problem solver committed to delivering great outcomes for customers.
- Excellent communication skills and ability to build rapport with customers.
- First-hand experience within the Finance Industry is beneficial but not essential.
- Passion for providing exceptional advice through empathy and advocacy.
Working Arrangements:
The role offers flexible working arrangements, with a mix of on-site and remote work. Initial training will take place on-site, followed by a rotating shift pattern, including Saturdays. Once trained, you'll primarily work from home, with regular team meetings and collaboration.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Flexible benefits, such as season-ticket loans and cycle-to-work scheme.
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