Strategic Customer Success Director

4 weeks ago


London, Greater London, United Kingdom Darktrace Full time

Darktrace: A Leader in Cybersecurity AI

 

As a leader in the EMEA Strategic Customer Success team at Darktrace, you will play a key role in driving usage, adoption, renewal, and expansion of our AI-powered cybersecurity solutions within strategic accounts. You will work closely with sales and marketing to enhance upsell and cross-sell strategies, maximizing ROI and aligning team success with key metrics. Your leadership will set the tone for team culture, emphasizing empowerment and accountability, with a focus on clear goal setting and operational execution.

 

Your Responsibilities Will Include:

Managing a group of Strategic Customer Success Managers dedicated to driving Darktrace product adoption and growth within strategic accounts, working with sales and marketing to enhance upsell and cross-sell strategies, and playing a key role in aligning team success with key metrics.

Collaborating closely with sales and marketing to refine upsell and cross-sell strategies, engaging in Darktrace's emerging management program, and supporting leadership development to ensure your team is aligned with the company's growth objectives.

Providing leadership, support, and coaching to foster a strong team culture, including managing escalations, guiding strategic and tactical goal-setting, and helping to develop team members through training, onboarding, and upskilling.

Contributing to corporate development initiatives and creating collaborative content like guidelines and best practices, you will help address gaps in team skills and resources, and share responsibility with the Director for recruitment and team scaling, ensuring high-quality training and oversight within your region.

What We Offer:

Our hybrid role offers a minimum of 2-3 days of in-office work per week, 23 days' holiday + all public holidays, rising to 25 days after 2 years of service, and a range of benefits including private medical insurance, life insurance, a salary sacrifice pension scheme, and enhanced family leave.



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