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Senior Operations Manager

2 months ago

Preston, Lancashire, United Kingdom Bell Social Care Ltd Full time

Job Title: Senior Operations Manager

Job Summary:

The Senior Operations Manager will oversee all aspects of the registered domiciliary care service for Bell Social Care Ltd. This role is responsible for developing and growing the business by adopting a proactive and strategic approach within performance management targets.

Key Responsibilities:

  • Coordinate and follow up all referrals, ensuring assessments are conducted in a timely manner.
  • Ensure risk is enabled whilst managed safely for the organisation, care assistants and customers.
  • Develop and implement care and support plans that are person-directed.
  • Conduct regular reviews as required by the customer's service package and in line with regulatory requirements.
  • Ensure the service is always fully CQC compliant.
  • Ensure the service meets all contractual requirements.
  • Identify and coordinate staff rotas to ensure appropriately skilled and trained staff are deployed efficiently to meet service user needs.
  • Manage all employee relations, complaints, and concerns.
  • Identify and secure new business to grow the service.
  • Organize and coordinate all recruitment activity of care assistants and office staff.