Customer Service Representative
13 hours ago
Job Summary
Cawood Scientific is seeking a highly organized and customer-focused Customer Service Assistant to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their queries are resolved efficiently and effectively.
Key Responsibilities
- Respond to customer inquiries via phone, email, or other communication channels in a professional and timely manner.
- Process customer requests for analysis results, invoices, and other general information.
- Update customer records as necessary, ensuring accuracy and completeness.
- Coordinate the collection and return of samples, ensuring timely delivery and accurate documentation.
- Collaborate with the Customer Services Manager and Accounts team to submit invoices, purchase orders, and reports.
- Receive and distribute mail, ensuring external mail is franked.
- Develop and maintain positive working relationships with team members and customers.
- Assist with sample storage and collection from the laboratory.
- Accurately input information from other companies to produce certificates.
- Create forage packs for customer sample returns.
- Greet new and existing customers, building relationships to drive business growth.
Requirements
- Previous experience in a customer service and office environment.
- Excellent organizational skills, including workload management.
- Strong Microsoft Office skills, including Word, Excel, and Outlook.
- A personal means of transport, due to our semi-rural location.
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