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Customer Service Representative

2 months ago

Selby, North Yorkshire, United Kingdom Cawood Scientific Full time

About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Assistant at Cawood Scientific.

Key Responsibilities

• Respond to customer inquiries via phone and email, providing professional and efficient support.

• Manage customer requests for analysis results, invoices, and other general information.

• Update customer details as required by the customer or internal team members.

• Coordinate courier services to collect samples from customers and ensure timely returns.

• Collaborate with the Customer Services Manager and Accounts team to submit invoices and reports.

• Receive and distribute mail, ensuring external post is franked.

• Develop and maintain strong working relationships with team members.

• Assist with sample storage and collection from the laboratory.

Requirements

• Previous experience in customer service and office environments.

• Excellent organizational skills, including workload management.

• Proficiency in Microsoft Office, including Word, Excel, and Outlook.

• Reliable personal transportation due to our semi-rural location.