Customer Service Representative
3 weeks ago
Job Role Overview
As a Counter Assistant at WHSmith, you will be responsible for delivering exceptional customer service to our customers. This includes managing queues, ensuring customers can access the services they need quickly and simply, and meeting high standards of governance and attention to detail.
Key Responsibilities
- Provide exceptional customer service to all customers.
- Manage queues and ensure customers can access services quickly and simply.
- Meet high standards of governance and attention to detail.
- Be part of a team and support colleagues.
What We're Looking For
- A passion for customers and delivering an exceptional experience in store.
- Confidence in communicating within the team.
- Motivation to achieve fantastic results and standards.
- Adaptability to meet company requirements and goals.
What We Offer
We know you'll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we'll reward you with a range of deals from retail partners that will help you save money and make memories.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About Us
WHSmith have occupied our place as the Hub of the High Street and in our customers' hearts for over years. Our stores work hard to make customer and colleague journeys in life possible, marking the milestones with cards and gifts, providing escape and education with our books, and communication and currency in our Post Office Stores.
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
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