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Customer Service Representative
2 months ago
About Us
Skipton Building Society is a leading mutual organization in the UK, dedicated to helping people achieve their financial goals. As a Customer Service Consultant, you will be part of our team that provides exceptional service to our customers, helping them navigate our range of savings products and services.
Key Responsibilities
- Engage with customers to understand their financial needs and provide tailored solutions.
- Act as the first point of contact for customers in branch, providing a welcoming and helpful service.
- Proactively contact customers to discuss their needs and preferences.
- Educate customers on our products and services, and the various channels they can use to engage with us.
- Maintain accurate customer records and identify vulnerable customers who require additional support.
What We Offer
- Annual discretionary bonus scheme, with an average on-target bonus of 8%.
- 25 days standard annual leave, plus bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years.
- Holiday trading scheme, allowing the ability to buy and sell additional annual leave days.
- Generous employer pension contributions, up to 10% per annum dependent on employee selection.
- Access to the Lifeworks employee assistance program, including wellbeing apps and online employee discounts.
- Two paid volunteering days per year, to support charitable initiatives.
Requirements
- Passion for delivering exceptional customer service.
- Enjoy meeting new people and engaging in purposeful conversation.
- Ability to work well with others, with a 'one-team' mindset across multiple channels.
- Excellent communication, engagement, and listening skills.
- Ability to react fast in busy situations and handle a wide variety of customers.
- Open to a broad range of activities, even outside of standard expectations.
- Ability to grow, adapt, and change to accommodate business needs and priorities.
