Receptionist - Customer Service Expert

3 weeks ago


Nottingham, Nottingham, United Kingdom Nottinghamshire Healthcare NHS Foundation Trust Full time

Job Summary:

We are seeking a highly organized and customer-focused Receptionist to join our team at Nottinghamshire Healthcare NHS Foundation Trust. The successful candidate will be responsible for providing a warm and welcoming experience for patients, visitors, and healthcare professionals.

Main Responsibilities:

  • Perform welcome duties, including greeting clients and visitors, and ensuring clinical staff are made aware of their arrival.
  • Record and relay messages accurately via telephone, email, and face-to-face contact.
  • Receive and direct visitors, maintaining the waiting area in a tidy and organized manner.
  • Ensure the reception area is well-stocked with information relevant to clients.
  • Maintain efficient computerized and manual record systems.
  • Assist with administrative duties within the administration team, as required.

About Us:

Nottinghamshire Healthcare NHS Foundation Trust is a leading provider of mental health and community services in the East Midlands, employing over 11,000 dedicated colleagues. We offer a range of employee-led staff networks and prioritize the health and wellbeing of our workforce.

Requirements:

  • Minimum OCR/RSA II typing/word processing or equivalent level of knowledge and experience.
  • English Language and Maths GCSE Level C or equivalent, along with good supporting general education.
  • Knowledge of a full range of Business & Administration procedures acquired through NVQ Level 2 or proven practical experience.
  • Experience of working in a customer-facing role, with high-level Microsoft office software skills.

Desirable Qualifications:

  • Relevant experience of working within the NHS.


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