Receptionist - Customer Service Expert
3 weeks ago
Job Summary:
We are seeking a highly organized and customer-focused Receptionist to join our team at Nottinghamshire Healthcare NHS Foundation Trust. The successful candidate will be responsible for providing a warm and welcoming experience for patients, visitors, and healthcare professionals.
Main Responsibilities:
- Perform welcome duties, including greeting clients and visitors, and ensuring clinical staff are made aware of their arrival.
- Record and relay messages accurately via telephone, email, and face-to-face contact.
- Receive and direct visitors, maintaining the waiting area in a tidy and organized manner.
- Ensure the reception area is well-stocked with information relevant to clients.
- Maintain efficient computerized and manual record systems.
- Assist with administrative duties within the administration team, as required.
About Us:
Nottinghamshire Healthcare NHS Foundation Trust is a leading provider of mental health and community services in the East Midlands, employing over 11,000 dedicated colleagues. We offer a range of employee-led staff networks and prioritize the health and wellbeing of our workforce.
Requirements:
- Minimum OCR/RSA II typing/word processing or equivalent level of knowledge and experience.
- English Language and Maths GCSE Level C or equivalent, along with good supporting general education.
- Knowledge of a full range of Business & Administration procedures acquired through NVQ Level 2 or proven practical experience.
- Experience of working in a customer-facing role, with high-level Microsoft office software skills.
Desirable Qualifications:
- Relevant experience of working within the NHS.
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