Customer Service Expert

7 days ago


Nottingham, Nottingham, United Kingdom Skipton Building Society Group Full time

We are recruiting for a Customer Relationship Consultant within our Nottingham branch. Our purpose is to help more people have a home, save for life ahead and support long-term financial wellbeing.

Job Description

You will engage in conversations to find out our customers' needs, providing information about our full savings range, products, and services. You will also engage with customers through our 'My Review' appointments, understanding and discussing their financial goals.

  • Proactively contacting customers over the phone to identify and discuss their needs.
  • Educating customers on a range of products and services as well as the different communication channels available.
  • Using internal systems to ensure customer records are accurately maintained and up to date, while ensuring vulnerable customers are identified and supported appropriately.

This role requires a passion for delivering exceptional customer service and challenging yourself to go the extra mile for colleagues and customers.

About Us

We are Skipton Building Society Group, the fourth biggest building society in the UK. We are a mutual organisation that prioritises diversity and inclusion, encouraging applications from individuals of all backgrounds.

What We Offer

We offer a competitive salary of £24,950 - £30,000 per annum, plus an annual discretionary bonus scheme. You will also receive 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days after 5 years, and a holiday trading scheme allowing the ability to buy and sell additional annual leave days.

Our benefits include matching employer pension contribution (up to 10% per annum), private medical insurance for all our colleagues, and diverse and inclusive colleague networks available for you to join.



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