Administrative Services Manager

18 hours ago


Cardiff, Cardiff, United Kingdom Gi Group Full time

Job Summary:

We are looking for an experienced Administrative Services Manager to join our team in Cardiff. The successful candidate will take line management responsibility for designated staff and provide administrative, clerical, and secretarial support.

Main Responsibilities:

  • Manage electronic patient records, clinic creation, appointment booking, timely outgoing of appointments, waiting list, and case load management.
  • Manage shifts, annual leave booking, sickness, and absence of admin staff, as well as any appraisals and training.
  • Create and maintain up-to-date, computerized patient records and recall systems on databases.
  • Update new referrals onto clinical information systems and maintain current referrals until advised to do so.
  • Manage and maintain paper records and information in line with records management principles and service protocols.
  • Provide administrative support, including word processing, managing mail, managing databases, and Microsoft Office applications.
  • Answer telephone calls, coordinate bookings, liaison with families and clinicians, manage generic inboxes, and perform general administrative duties.
  • Ensure appointment letters and invitations are sent out in a timely manner, recorded, and tracked via databases.
  • Send text message and email appointments and reminders.
  • Maintain an up-to-date patient waiting list and assist in regular reviews and validation as directed by management on a weekly basis.

Requirements:

  • Educated to GCSE Level, NVQ Level 3, or equivalent qualification and/or experience.
  • ECDL in computer skills or equivalent experience.
  • Previous Public Sector experience and knowledge is desirable.
  • Previous secretarial or administrative experience.
  • Excellent IT skills with the ability to use Microsoft Word and Excel.
  • Excellent written and verbal communication and interpersonal skills.
  • Time management with the ability to prioritize work.

Salary: £11.44 per hour, based on industry standards and location.



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